Sales & Onboarding Executive

About the Role The Sales & Onboarding Executive role at Moove is a pivotal position responsible for driving the company's growth by acquiring and onboarding new customers. This role combines the skills of a dynamic salesperson and a meticulous onboarding specialist. The Sales & Onboarding Executive will engage with potential customers, understand their needs, and present Moove's innovative solutions. Additionally, they'll lead the onboarding process, ensuring a smooth transition for customers as they adopt the platform. This role demandsstrong communication, relationship-building, and project management skills to effectively bring new clients into the Moove ecosystem while maintaining high satisfaction levels. Whatyou’ll be doing ● Deliver100%satisfaction, in-person support to our drivers. ● Walkdriversthrough onboarding and all of the tools to be successful ● HelpbrandtheMoovenameandgetdriversexcited ● StayontopofMoovepolicies andprocedures ● Registernewdrivers, and review accurate drivers’ information while ensuring compliance with Moove standards. ● Welcomeandgreetcustomersdelightfully. ● Accurately describe Moove’s product features and benefits to drivers. ● Ensureallonboardeddrivers are transferred to the Moove Fleet account. ● Resolvedriver related issues. ● WorkwiththeCityFleetManagerinbuilding harmonious relations between drivers. ● Builddriver funnel dashboard for new driver acquisition across various channels ● Managedriverreferral and incentive schemes. ● Managedriveragencyrelationships to ensure they met company KPIs. Whatyouwill need for this position ● ABachelor’sdegreein anyfield such as sales, marketing, operations or any related f ields. ● Aminimumof2yearsofexperienceinoperations, supply chain, logistics or marketplace experience in the mobility or tech industry. ● Excellent communication skills. ● Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organisation and externally. ● Mustbecustomerservice-centric. ● Mustpossessbasicadministration skills. ● Ability to work independently, with little or no supervision. ● Ability to work in a fast-paced environment. Key Metrics ● SignupofXnumberofdriversdaily with security deposit ● 75%conversionfromleadgentoconversion with deposit ● Firsttrip to first month trip target to be mapped to performance ● ExecutivetoDriver Partner (DP) knowledge transfer about Moove rentals to be monitored and evaluated basis DPfirst few weeks of performance ● Signupincentives to betiered basis 1st trip to 200th trip

Job Types: Full-time, Contractual / Temporary Contract length: 12 months

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Health insurance

Paid sick time

Provident Fund

Application Question(s):

Current Salary?

Expected salary?

Education:

Bachelor's (Required)

Location:

Kurla West, Maharashtra (Required)

Work Location: In person