Operations Contract Officer

We re looking for an experienced Contract Officer to join our growing team.

This is a new exciting role giving the opportunity for someone who has worked in a similar contract management or supplier management role and wants to make a real impact. As part of a small, passionate team, you ll have the opportunity to shape how we work, suggest improvements and trial new ways of delivering great services for our customers.

No two days are the same. You ll work closely with suppliers and colleagues to monitor performance, manage financial processes and ensure our contracts deliver excellent outcomes for residents.

What you ll be doing

Leading supplier performance meetings and building strong working relationships.

Analysing and collating KPI data and customer satisfaction feedback Validating, matching and processing supplier invoices.

Producing performance reports and working with suppliers to drive service improvements.

Managing queries, resolving issues and supporting contract governance activities.

Monitoring budgets and expenditure, identifying risks and escalating concerns where appropriate.

What we re looking for

Previous experience in a similar contract management or supplier management support role.

Experience validating and processing invoices.

Experience monitoring budgets and contract spend.

Experience leading supplier or contractor meetings.

Experience analysing KPI and customer satisfaction data and using insights to improve performance.

Strong organisational skills and attention to detail.

The behaviours that matter

Is curious and always looking for ways to improve.

Is passionate about achieving great outcomes for customers and residents.

Enjoys variety and thrives in a fast-moving environment.

Takes ownership and isn t afraid to challenge existing ways of working.

Wants to develop, grow and contribute to a team that values fresh ideas.

If you re looking for a role where your experience will be valued and your ideas can genuinely influence how services are delivered, we d love to hear from you!