Customer Service Technical Rep

Job Requisition ID: 56859

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

Responsibilities

Maintain and contribute to an effective safety environment.

Effective and timely response to technical product needs.

Understand and influence of glazing standards and codes as related to laminated glass.

Develop design of experiments, proficiently perform calculations through internal and external software, and coordinate data acquisition and communication from project conception through publication and presentation both internally and externally.

Support Sales, Marketing, Technical Service, Market Development and Technology in the development and sale of high-performance interlayer products.

Establish industry credibility, trust and approachability through SDO and industry participation.

Interpretation and calculation of performance from design media (CAD, blueprints)

Oversee equipment specification, set-up, modifications, engineering and maintenance.

Develop testing procedures and tools to enhance accuracy and efficiency.

Understand technical requirements for existing and emerging applications and translate to product testing, training, prototype evaluations and project specifications.

Manage project budgets, timelines, resources, and communication, to enhance penetration and adoption of high-performance products while protecting the Saflex brand and upholding targeted value propositions.

Qualifications

Minimum bachelor’s degree in Engineering.

3-5 years of professional work experience in science related field

Strong working knowledge of Microsoft Office especially Excel, Word, PowerPoint, mini-tab or comparable statistical software, solid works and Finite Element Analysis proficiency (knowledge in glass or structural engineering analysis a plus), and DOE experience.

Demonstrated skills in technical problem solving.

Ability to perform laminate cutting, pummel and process evaluation of [JS1.1] samples returned from laminators

HUD evaluation of sheet and windshields

Customer focus, responsiveness and the ability to meter information flow based on need and audience.

Excellent communications, presentation, planning, organizational, and project management skills.

Ability to interact in a global environment

Ability to work in committees, interpret regulatory documentation, publicly discuss and defend technical rationale.

Ability to effectively interact with management, marketing, sales as well as technical and engineering personnel.

Willingness to travel up to 20%.

Please Note

Eastman will not accept applicants for this offered position who require visa sponsorship, including those whose status is F-1 visa OPT who subsequently would require ongoing visa sponsorship.

The base salary range for this position is $72,000-99,000.

At Eastman, we are committed to transparency and integrity in our compensation practices. Eastman includes salary ranges in some job postings to provide clear compensation information and to be compliant with state laws that require disclosure. Not all postings display ranges due to factors like location, market conditions, or position specifics. Compensation is based on qualifications and experience. Candidates are encouraged to discuss their salary questions during the interview process.

Benefits

Your total rewards go far beyond a competitive salary. When you join Eastman, you gain access to an exceptional suite of programs designed to protect your health, grow your wealth, and fuel your career.

Compensation & Incentives

Base pay plus performance-based incentive opportunities that let you share in our success.

Health & Wellness

Comprehensive medical, prescription-drug, and dental coverage - paired with a Health Savings Account option to help you save tax-free dollars for care today or in the future.

A robust menu of voluntary benefits - including vision, optional life, critical-illness protection, and more - so you can tailor coverage to fit your life.

Holistic wellness support: financial-planning tools, family-building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling.

Retirement & Financial Strategies

401(k) with a company match - plus an additional annual retirement contribution from Eastman to accelerate your long-term savings.

Time Away

Eleven paid holidays, one personal day, paid time off, and paid vacation to recharge, celebrate, or handle life’s moments.

Growth & Development

Access to mentorship, learning resources, and leadership programs that empower you to thrive in your current role and chart the next steps in your career.

At Eastman, we invest in the whole you - so you can bring your best self to work every day and build a future you’re proud of.

Eastman is committed to creating a powerfully engaged workplace, where everyone can contribute to their fullest potential each day.

Nearest Major Market: Springfield MA

Job Segment: Testing, Customer Service Representative, Structural Engineer, Sales, Technology, Customer Service, Engineering