Director Client Success - AI Sales

Description

Director, Client Success - AI Sales

Remote US - With Travel

Join Our Dynamic Team!

Join Telus Digital as Director of Client Success - AI Sales and lead strategic partnerships with enterprise clients undergoing AI transformation. In this pivotal position, you will drive client satisfaction, accelerate revenue growth, and position our organization as a trusted innovation partner in the AI transformation journey of leading enterprises.

About TELUS Digital- TELUS Digital is a leading provider of AI-driven customer experience and digital transformation solutions. We pride ourselves on delivering exceptional customer experiences and leading innovation in AI-powered technologies that help enterprises achieve transformative business outcomes.

About the Opportunity - This role offers a unique opportunity to build lasting partnerships with world-class brands while leading a high-performing team of dedicated professionals. You will champion clients' AI goals, ensure unparalleled support and industry expertise, and drive measurable value in the rapidly evolving AI sector across the US region.

Primary Responsibilities

Key Responsibilities

Strategic Growth: Develop comprehensive AI account strategies and drive 15-30% year-over-year net revenue growth; manage pipelines targeting enterprise clients with $500K-$5M+ deal sizes

Industry Expertise: Maintain deep knowledge of AI market trends, emerging technologies, and competitive landscape; articulate ROI frameworks to C-suite stakeholders

Client Partnership: Serve as a trusted advisor for enterprise AI transformation; identify use cases, develop adoption roadmaps, and conduct strategic business reviews

Executive Relations: Build consultative relationships with C-suite leaders (CIOs, CMOs, CFOs); drive new business development and manage complex procurement processes

Service Delivery: Oversee differentiated AI service delivery models; lead cross-functional teams to ensure successful implementation and establish AI-specific KPIs

Team Leadership: Lead and mentor AI Client Success Managers and Account Executives; foster a continuous learning culture

Financial Management: Manage multi-million dollar P&L; develop financial models demonstrating AI ROI and optimise resource allocation

Market Growth: Identify new vertical markets with high AI adoption potential; develop thought leadership and champion innovation initiatives

Key Requirements

10+ years in enterprise sales, account management, or client relations in AI/technology sectors

Deep understanding of AI/ML technologies (LLMs, computer vision, NLP, generative AI)

Proven success in closing complex enterprise deals and exceeding revenue targets.

Experience leading cross-functional teams in matrixed environments

Strong strategic thinking with the ability to translate business challenges into AI solutions

Exceptional executive relationship-building and communication skills

Salesforce and CRM proficiency; data-driven analytics capability

Bachelor's degree required (MBA preferred); AI/ML or sales methodology certifications a plus

Willingness to travel up to 20% and work in a home office environment

If you are a results-driven leader with a passion for client success, a knack for building strong relationships, and a desire to join a forward-thinking team, we invite you to apply for the Director of Client Success - AI Sales role at Telus Digital. Join us in shaping the future of customer experience excellence and embark on a journey where your skills and dedication can make a significant impact.

TELUS International recognises and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values:

We passionately put our customers and communities first

We embrace change and innovate courageously

We grow together through spirited teamwork

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.