Service Engineer 2

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

Best In-class Benefits

Inclusive Leadership

Reimagining Healthcare

Competitive Pay

Supportive Reporting Relation

The ServiceNow ITOM/CMDB Specialist is responsible for maintaining accurate and reliable CMDB data within the ServiceNow platform while supporting IT Operations Management (ITOM) capabilities. The role ensures all Configuration Items (CIs) and relationships are properly managed to provide end-to-end visibility of IT services.

Key responsibilities include managing the CMDB lifecycle, performing data quality audits, and enforcing governance standards within ServiceNow. The role works extensively with ServiceNow ITOM modules such as Discovery, Service Mapping, and Event Management to ensure automated and up-to-date data population.

A major focus is on ServiceNow Service Mapping, building and maintaining service maps to identify dependencies between applications, servers, databases, and network components. The role ensures alignment between discovered data and CMDB records, improving service visibility and impact analysis.

The specialist collaborates with infrastructure, cloud, and application teams, supports ITIL processes (Incident, Change, Problem), and drives continuous improvement by resolving data discrepancies and optimizing ServiceNow ITOM capabilities.

Core Skills: ServiceNow CMDB, ITOM (Discovery, Service Mapping, Event Management), ITIL processes, CI relationship management

Objective: Improve service visibility, data accuracy, and operational efficiency using ServiceNow ITOM and CMDB

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.