Senior Assoc, Senior Support Analyst, Global Financial Markets Technology, Group Technology

Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Timely triaging, root cause analysis, and implementation of preventive actions to ensure seamless change execution

Provide end-to-end operational support for 24x7 applications across various environments

Conduct real-time validation of application health and connection availability

Promptly address monitoring alerts and resolve user issues, both technical and functional

Coordinate support for change requests and deployments.

Requirements

Minimum 5 years of experience as a Support Analyst or in a similar role

Strong problem-solving and analytical skills to identify and resolve complex issues

Proficient in using monitoring tools and techniques to proactively identify and address application health concerns

Excellent communication and collaboration skills to work effectively with cross-functional teams

Ability to work under pressure and meet tight deadlines

Location:

DBS Asia Hub

Job:

Analytics

Schedule:

Regular

Employee Status:

Full time