Experienced Hotel Reservations Agent

Reservations Agent 4* Grand Hotel, Malahide - experienced applicants only

Part of the FBD Hotels & Resorts group, the iconic four-star Grand Hotel is looking for a Reservations Agent to join our Sales & Reservations team.

Main Responsibilities will include:

Managing reservations

Supporting reservation agents with individual reservations/enquiries

Adhering to hotel SOPS and company policies

Ensure the highest level of customer service at all times

Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels.

Assisting in maintaining accurate inventory control for rooms

Utilising the hotel direct CMS, OTA extranets and channel manager for the purpose of rate loading, guest communications and post stay feed back

Assisting Manager with departmental reporting for both properties

Managing rate codes, group booking platform and systems utilisation

Supporting Departmental Manager with day to day running of department for both properties.

The ideal candidate will have:

Previous experience in a similar role in a hotel environment

Ability to prioritize in a fast-paced environment

Accuracy & strong attention to detail

Flexibility in day-to-day job demands

Standards driven & customer focused

Excellent organisational and communication skills

Work well within a team environment and also be able to use own initiative

Perks of Joining the Team:

Meals on duty

Complimentary parking on site

Free use of Arena Fitness Gym

Staff, family & friends discounts across the FBD Hotels Group

FBD Insurance 15% Discount

Taxsaver Scheme & Cycle to Work Scheme

Cash Saving Scheme Save as You Earn

Refer a Friend bonus scheme

Colleague Discounted Dry Cleaning Service