Service Parts Advisor

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

Role Purpose

Support service and parts operations by ensuring the timely availability and accurate supply of spare parts. Deliver a high-quality customer experience through efficient parts handling, inventory control, and coordination with service teams.

Key Responsibilities

Parts Sales & Customer Support

Greet customers (internal & external) and identify parts requirements accurately

Recommend appropriate parts based on customer or technician needs

Ensure a high level of customer service and satisfaction at all times

Handle inquiries, quotations, and parts availability checks

Inventory Management

Monitor stock levels and ensure optimal inventory availability

Identify parts requiring replenishment and initiate reorders

Track lost sales and report gaps for inventory improvement

Maintain accurate records of parts movement and stock

Ordering & Coordination

Process parts orders (local and international) as per company procedures

Handle special orders, including prepayments where required

Coordinate closely with Service Advisors and Technicians for parts requirements

Track parts status and ensure timely delivery

Systems & Documentation

Use DMS/CRM systems to search part numbers and manage transactions

Ensure accurate documentation of all parts transactions

Monitor bin locations and maintain proper storage standards

Manage warranty or returned parts as per policy

Qualifications & Requirements

Diploma or Bachelor’s in Automotive, Business, or related field

3-7 years of experience in automotive parts or aftersales operations

Strong understanding of automotive parts and systems

Experience using ERP/DMS systems

Skills & Competencies

Strong customer service and communication skills

High attention to detail and organization

Ability to work in a fast-paced environment

Problem-solving and analytical thinking

Team collaboration and coordination skills

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations@lucidmotors.com.

Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.