Manager, Sales Operations - B2B

Overview of the role

The Manager, Business Sales Operations role is an integral support partner for the regional B2B Sales

team. This role is responsible for providing hands-on operational project management while

working closely with cross-functional teams including Sourcing, Inventory/Planning, Logistics,

and Care Center Support Teams throughout a project lifecycle.

Responsibilities

Partner with regional account executives as operational support in their territory-specific pipeline of strategic account business.

Manage large strategic B2B projects - work cross-functionally to prepare the bid/project RFPs, create project plan, address any specific unique project needs, and pass off to call

center support team for execution.

Manage project status in partnership with call center support team and logistics team -

quoting, quote revisions, payments, keying orders and managing playbook.

Partner with cross functional teams to provide key operations project details and

updates (Planning, Sourcing, & Logistics).

Support product information/spec requests along with alternate bids and upselling

opportunities.

Support Business call center support teams with “triage” plans for customer escalations.

Participate in account executive pipeline sales reviews.

Execute stock checks and alternate product suggestions in partnership with the

Inventory/Planning team.

Criteria

Proficient in Microsoft Office (Excel, Word, PowerPoint).

Experience in project management with a focus on organization of large projects.

Strong organizational skills and expertise in working with cross-functional teams.

Ability to effectively communicate to internal and external partners.

Experienced in effective time management, problem-solving, and organization skills

Strong presentation and communication skills. Ability to communicate concerns and business needs.

Our Culture & Values

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits

A generous discount on all WSI brands

A 401(k) plan and other investment opportunities

Paid vacations, holidays, and time off to volunteer

Health benefits, dental and vision insurance, including same-sex domestic partner benefits

Tax-free commuter benefits

A wellness program that supports your physical, financial and emotional health

Continued Learning

In-person and online learning opportunities through WSI University

Cross-brand and cross-function career opportunities

Resources for self-development

Advisor (Mentor) program

Career development workshops, learning programs, and speaker series

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

The expected starting pay range for this position is $95,000 - $105,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.