Business Technology Manager, Enterprise Data and Information Services

Location:

4910 Tiedeman Road, Brooklyn Ohio

Job Summary

The Business Technology Manager utilizes technical experience, business acumen, delivery and leadership skills to lead a team in designing, developing, implementing and maintaining a set of interrelated technology applications meeting the technology and operational objectives of a line of business or function.

This is a delivery‑focused, hands‑on role within Enterprise Data and Information Services (EDIS), responsible for leading and coordinating data operations initiatives across KeyBank’s Data Supply Chain (DSC).

Essential Functions

Technology Leadership

Manages a technology portfolio generally aligned to a single or smaller domain.

Utilize technology experience, business acumen, delivery and leadership skills to develop and grow partnerships with senior line of business/functional leaders that enable the team to prioritize technology investments and set/ receive direction to meet the business' or function's technology needs, while aligning to the enterprise's architectural standards.

Manage the 24/7 production support of applications including vulnerability remediation and risk management to corporate SLAs.

Manage, develop and ensure the engagement and effective execution of a small to medium size team which may include business analysts, project managers and/or scrum masters, engineers, developers, external resources and vendors against line of business or functional technology deliverables.

Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Program Management:

Serve as the project manager and/or Scrum Master for initiatives within the Enterprise Data Production Support space

Own end‑to‑end delivery responsibilities for assigned initiatives, including:

Scope definition and planning

Backlog and milestone management

Dependency and risk management

Execution tracking and delivery reporting

Drive larger, “bigger‑ticket” initiatives that span multiple components of the Data Supply Chain

Coordinate work across multiple teams where formal authority may not exist, ensuring progress and accountability

Agile & Delivery Practices

Facilitate Agile ceremonies as applicable (planning, stand‑ups, reviews, retrospectives)

Maintain delivery artifacts such as roadmaps, plans, timelines, and status updates

Help teams stay focused on execution, removing blockers and escalating risks as needed

Ensure operational initiatives deliver measurable, sustainable outcomes, not just short‑term fixes

Change Management & Stakeholder Communication

Support department‑level change management associated with operational improvements and new capabilities

Communicate initiative status, impacts, and outcomes clearly to technical teams and stakeholders

Translate operational and technical work into clear delivery updates, risks, and next steps

Education

Bachelor's Degree (preferred)

OR equivalent experience (required)

Work Experience

5+ years of relevant leadership experience (required)

Technical background supporting or enabling enterprise data technologies and platforms (required)

Google Cloud Platform (preferred)

Skills

Extensive experience with consulting on development and delivery of new or enhanced business applications.

Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Extensive experience with marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply this knowledge appropriately to benefit the organization.

Extensive experience with effective project management strategies and tactics and ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.

Extensive experience with effective agile project management strategies and tactics and ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.

Extensive experience with the value of innovation and ability to develop new ideas and initiatives that improve the performance of the organization.

Extensive experience with quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.

Extensive experience with delivering new or enhanced fee-based software products.

Extensive experience with the ability to utilize a variety of specific tools and toolkits for the development and support of applications.

Extensive experience with the ability to define, implement make changes to, and support a production application.

Working knowledge of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.

Working knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Extensive experience with the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Working knowledge of effective team building techniques and ability to form and manage effective teams.

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

Hybrid (3+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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