Customer Success Manager

At Apps Associates our Customer Success Managers are professionals responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. Their primary goal is to foster long-term relationships, drive customer satisfaction, and promote retention and loyalty.

Job Requirements

Exceptional track record in B2B sales, ideally in a subscription and project-based environment (e.g., SaaS or Technology Services), with a strong emphasis on renewing clients on annual programs

3+ years of experience in client success, account management, or revenue retention, focusing on nurturing long-term relationships and maintaining high client satisfaction

Familiarity with CRMs (e.g., Salesforce,), Zoom, Microsoft Team’s,

Knowledge of key CSM metrics like NRR, MRR, Churn, and renewals

Experience driving revenue growth and client retention

Ability to communicate confidently with clients and stakeholders

Excellent organizational skills and the ability to manage multiple projects

How You Will Make an Impact

Drive renewals and upsell opportunities. You will proactively manage client relationships to ensure satisfaction and renew subscriptions, helping clients maximize their ROI.

Drive B2B sales efforts. Use your sales expertise to help revenue in existing customers and grow recurring revenue through effective cross-selling and upselling.

Maintain touchpoints. Keep in regular contact with clients to strengthen relationships, troubleshoot issues, and ensure they continue to see value in their investment.

Provide world-class service. Help refine and scale our client engagement strategies to ensure we’re providing the highest level of service and expertise.

What's In It For You

Leadership: Help customers adopt groundbreaking services and technology that empowers business efficiency, growth and scalability.

Exposure: Work closely with key decision-makers expanding your network and influence in a rapidly growing industry.

Growth: Join an energetic and innovative culture where your ideas are valued. You’ll have the opportunity to contribute to company growth, take on new projects, and further your career.

Outcomes // KPIs

Customer Retention & Revenue Preservation: Manage a book of 30+ clients, focusing on relationship building and solving problems to ensure satisfaction and retention.

Churn Rate below 5%: Keep the percentage of clients who discontinue services low.

Renewal Rate above 90%: Maintain a high renewal rate for Annual programs ensuring clients continue their support.

Annual Net New Revenue: Drive new revenue sales in existing customers via cross and upsell. Monitor revenue growth per client to help drive profitability, customer understanding, and financial forecasting.

Job Type

Full-time, base salary plus commission.

W2 position

Job Type: Full-time

Schedule:

Day shift

Experience:

Client Success: 3+ years (Required)

Recurring revenue management: 2+ years (Required)

B2B / B2C sales: 3+ years (Required)

Work Location: Remote/Hybrid