Air Planning Associate

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity:

The role of the Air Planning Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region, your work directly supports Flexport’s end customers in achieving their logistics goals.

You will:

Seamlessly coordinate the day-to-day supply operations, transload, trucking, and warehouse activities within your region.

Analyse data to rate subcontractor performance. Your analysis will inform subcontractor/ carrier performance management initiatives.

Execute booking and documentation processes with carriers.

Timely shipment troubleshooting and exception escalation/ handling.

Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.

Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data.

Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience.

Drive improvement: Identify and suggest process enhancements to increase efficiency and quality.

Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement

Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors’s standards and services.

Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.

Handle customers statistics and reports or any special request for improving the system.

Take ownership: Support teammates and take on additional tasks when needed/ required.

You should have:

Bachelor’s degree in logistics, supply chain, business, or related fields.

Minimum 5 years of experience in air operation or related roles in freight forwarding/logistics.

Good communication of written and spoken English.Chinese is a plus

Detail-oriented, structured, and eager to learn global supply chain operations.

Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times.

Commitment to Equal Opportunity

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