Technology Innovation & Data Assistant Manager - Taormina

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Perched on a rocky promontory high above the Ionian Sea, the iconic San Domenico Palace welcomes you to a 14th-century convent reimagined. Swim in our clifftop infinity pool, stroll in magnificent Italian gardens, soak in the history, savour Michelin-starred dining and escape into a Four Seasons world of timeless beauty.

About the role:

Reporting into the Director of Technology Innovation & Data, the Assistant Manager will support the efficient operation and maintenance of all computer systems, data, and voice communication activities at the property, ensuring smooth day-to-day functionality and high service standards.

What will you do:

Support the effective operation of all IT systems, ensuring critical systems are consistently available and functioning Provide systems administration including maintaining user/group accounts, user configuration, trouble shooting access problems and completion of on-site documentation

Assist in establishing and maintaining user procedures, as well as hardware and system familiarization for all users Participate in technology implementations, contributing to technology capital and operating budgets

Provide systems administration support including user/group account management, user configuration, troubleshooting access issues, and maintaining on-site documentation

Collaborate in technology implementations and contribute to the planning of technology-related capital and operational budgets

Provide direct support to guests, as well as to function rooms and conference services, ensuring seamless technology experiences

What you bring:

A technical background, with MSCE certification or strong networking skills, and experience supporting complex systems and networks

Ability to assist the Director of IT with the day to day coordination of the IT department

An understanding of the purpose and reasons for internal controls, and ideally have familiarity with hotel quality and service standards with a strong commitment to service

Strong interpersonal and relationship-building skills to work with cross-functional teams

Proactive and inquisitive mind set to develop problem solving, decision making, and strategic thinking skills

Fluency in English and Italian

What we offer:

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Dry Cleaning for Employee Uniforms

Meals available at our Employee Restaurant

Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year

Employee Recognition Programs

Opportunities to build a successful career with global potential

Schedule & Hours:

This is a full-time position

This position is based at the San Domenico Palace in Taormina and the contract is fixed term. You must possess the legal right to work in Italy.