OTC Executive

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy

Job Summary

The Order to Cash (OTC) Specialist is responsible for managing billing, collections, account reconciliations, and dispute resolution for a portfolio of clients. The role focuses on improving cash flow, reducing DSO, and controlling credit risk while building strong relationships with customers and internal stakeholders.

Key Responsibilities

Manage end-to-end OTC activities for assigned customer accounts.

Ensure timely billing, statement issuance, and collection of outstanding balances.

Monitor AR ageing, credit exposure, and payment trends, escalating risks when required.

Investigate, manage, and resolve billing disputes.

Perform account reconciliations and resolve balance discrepancies with customers.

Collaborate with Sales Account Managers and clients to address payment and commercial issues.

Build strong relationships with internal and external stakeholders.

Prepare AR, collections, ageing, and dispute reports, providing ad-hoc analysis as needed.

Support initiatives to improve cash collection, DSO, and risk control.

Skills & Experience

Experience in Order to Cash, Accounts Receivable, Collections, or Credit Control.

Strong understanding of billing, collections, dispute management, and account reconciliation.

Experience managing customer portfolios and improving cash collection performance.

Knowledge of credit risk, ageing analysis, and DSO management.

Strong communication and stakeholder management skills.

Analytical mindset with excellent problem-solving abilities.

High attention to detail and accuracy.

Proficient in Microsoft Excel and ERP systems.

Ability to manage multiple priorities in a fast-paced environment.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

Within an innovative, engaging and multicultural environment.

Have the opportunity to build strong and lasting business relationships and friendships from around the world.

Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.