Spa Assistant Manager

We are seeking a passionate and experienced Assistant Spa Manager to support the Spa and Health Club Manager in the smooth and successful running of our spa operations. This is a dynamic, hands-on role that blends leadership responsibilities with active treatment delivery. The successful candidate will be expected to perform spa treatments at least two days per week, ensuring a consistent and high-quality guest experience.

Key Responsibilities:

Lead, inspire, and support the spa team to deliver outstanding service and memorable guest experiences.

Perform a range of spa treatments (including massage, facials and nail services) a minimum of two days per week.

Assist in the daily management of spa operations, including scheduling, stock control, and budget oversight.

Uphold and promote the highest standards of professionalism, hygiene, and customer care.

Support recruitment, onboarding, training, and performance management of spa staff.

Ensure full compliance with health, safety, and licensing regulations.

Collaborate with other departments to enhance guest experience and operational efficiency.

Drive treatment and retail sales, consistently meeting or exceeding targets.

Handle guest feedback with professionalism and a solution-focused approach.

Maintain accurate records and reporting through spa software systems.

Contribute to service innovation and continuous improvement initiatives.

Ideal Candidate Profile:

Qualified and experienced spa therapist with a proven track record in a 4-star or luxury spa environment.

Confident in delivering a wide range of treatments.

Previous supervisory or team leadership experience.

Familiarity with VOYA and Yonka product ranges is advantageous but not essential.

Experience with HotSoft and/or Phorest spa software is preferred.

Demonstrated success in driving retail and treatment sales.

Strong interpersonal, leadership, and organisational skills.

Passionate about wellness and committed to delivering exceptional guest service.

In return, we also offer excellent employee benefits, including:

Staff Discounts on accommodation in our Sister Properties

Complementary Health Club and Pool Membership

Discounted Spa treatments & Products

Bike to work scheme

Free parking

Meals during shifts & Healthy Snacks

Achievers of the Month/Year

Employee Referral Bonus