Staff Accountant

Compensation Type: Yearly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Overview:

Royal Lahaina Resort is looking for an Accountant who will be responsible for ensuring the key functions of accounts payable and accounts receivable processing and collections, are completed, in a timely and accurate manner.

Responsibilities:

Review, code and process vendor invoices

Maintain vendor files and statements

Correspond with vendors and respond to inquiries.

Verify that purchasing procedures are followed

Ensure invoices received from the properties have correct purchase order attached. Ensure account coding is accurate and all invoices, are turned in, on a timely basis.

Coordinate with the properties on weekly check run requests

Assist the sales effort in establishing customer credit in accordance with Highgate Hotels’ policies.

Assist in the credit process of application processing, reference checks, credit limitation, direct billing list, deposit requirements, and all other credit-related activities.

Respond to customer inquiries in a timely fashion and communicate all issues and/or disputes to the appropriate supervisor(s)

Post city ledger payments in property management system, reconcile and bill all city ledger accounts

Maintain an efficient collection process to include an organized filing and tracing system, issuing letters, monitoring returned checks and charge backs, performing collection calls and preparing bad debt write-offs.

Perform follow-up billing and credit collection documentation and inform Supervisor of any potential collection issues

Monitor guest ledger, advance deposit ledger and any other related ledgers to ensure proper internal control.

Keep management aware of any unusual operation or financial occurrences and/or significant deviations from policies and procedures

Ensure overall guest satisfaction

Qualifications:

High School diploma or equivalent and/or related experience in a hotel or a related field preferred.

College courses in an associate field preferred.

Must be proficient in Windows, Company approved spreadsheets and word processing

Flexible and long hours sometimes required.

Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Maintain a warm and friendly demeanor at all times.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Strong organizational and prioritizing skills

Must be detailed orientated

Must be able to multitask and prioritize departmental functions to meet deadlines

Ability to work independently

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Highgate Hotels Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Comply with Highgate Hotels Standards and regulations to encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Must be able to cross-train in other hotel related areas.

Must be able to maintain confidentiality of information.

Must be able to show initiative, including anticipating guest or operational needs.

Perform other duties as requested by management.