Team Lead, Client Success Manager Enterprise - Internal Only

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(Comscore, Total Visits, March 2025)

Day to Day

In this role, you’ll model enterprise-grade client engagement, setting the bar for service quality, communication, and measurable outcomes. You’ll facilitate proactive executive conversations and deliver data-driven recommendations that create long-term value. You’ll guide team execution against key metrics, drive adoption of business changes, and share actionable insights with leadership to improve strategy and performance.

You’ll partner with Sales on strategic account planning, join client meetings, and ensure seamless coverage when needed. Bringing deep product and process expertise, you’ll uphold rigorous documentation standards, SLA adherence, and disciplined follow-through. You’ll co-lead weekly team meetings, alternate 1:1s, provide ad-hoc coaching, prepare teams for high-impact client visits, and promote AI best practices that increase productivity and impact.

Responsibilities

Develop the team’s strategic enterprise excellence: industry acumen, C‑suite fluency, discovery discipline, and trend identification. Coach and deliver constructive feedback; contribute inputs to performance reviews and align on goals, activities, and training. Act as the first point of escalation and operate with a solutions-oriented approach. Partner cross-functionally (Sales, Product, Technical, Consulting) to accelerate value and resolve complex challenges. Hold the team accountable for leveraging partner programs and internal consulting resources for eligible case types. Promote knowledge sharing across segments/markets; provide coverage and assist leadership when managers are unavailable. Participate in recruitment and onboarding; interview candidates, provide clear feedback, and support ramp plans.

Skills/Competencies

Requires a minimum of 7 years of related experience; or a minimum of 5 years with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience. Relevant Experience: May include B2B, Tech, Account Management, Recruitment/Staffing, HR Tech, Ad/Media Agency, B2B or B2C relationship management, customer success, or servicing internal/external customers. Performance Excellence: Regularly meets or exceeds Client Success KPIs and productivity metrics; sets the pace for the broader team. Team Guidance: Helps direct team efforts toward goals and initiatives through guidance and example. Escalation Management: Oversees standard client escalations independently without manager assistance. Client Relationship Management: Demonstrates relationship management and churn prevention skills, with the ability to engage clients on new products and features. Strategic Initiative & Growth Mindset: Identifies pain points, initiates scalable solutions, and shows interest and initiative toward pursuing people management as a future career path.

Additional internal qualifications: - Candidates must currently be in the role of Client Success Manager in Netherlands - Candidates should have a minimum of 12 months in seat

Salary Range Transparency

Tier 2 - Netherlands 62,000 - 94,000 EUR per year

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Reference ID: 47207