Operations Manager

Feel the authentic. Park Plaza Eindhoven offers 104 stylish rooms and suites in the heart of the City of Light, within walking distance of Central Station, Van Abbemuseum, and Strijp, the hotel is ideal for business trips and weekend escapes.

As an Operations Manager, you will be responsible for the overall service delivery of the hotel, ensuring a seamless and high-quality guest experience across all departments. Acting as the right hand of the General Manager, you will lead daily operations, support Heads of Department, and drive performance through a hands-on approach. In this role, you will balance operational responsibilities with leadership development, acting as deputy in the absence of the General Manager, and taking ownership in a dynamic, smaller hotel environment.

Responsibilities

Brand, Guest Experience & Operations

Ensure the guest experience is consistently delivered across all departments in line with brand and company standards

Monitor guest feedback and implement improvements to enhance service delivery

Finance & Commercial

Use company reporting tools and data to support operational and commercial decision-makingDrive productivity and cost control, including payroll management and adherence to financial targets

People Management & Leadership

Lead and support Heads of Department in driving engagement, performance, and development

Act as a role model for leadership behaviours aligned with PPHE values and company culture

Asset Protection & Compliance

Ensure a safe and secure environment for guests, employees, and visitors in line with regulations

Ensure compliance with company policies, legal requirements, and data protection standards

Essential Requirements

Proven experience in a hotel management role (Food & Beverage Manager or Front Office), ready to step into an Operations Manager position

Strong hands-on operational mindset with the ability to lead by example across F&B (breakfast/events)

Experience managing teams and overseeing daily operations within a hotel environment

Ability to operate effectively within a smaller hotel structure and take ownership across departments

Strong focus on guest experience and consistent service delivery

Excellent communication skills in Dutch and English (written and spoken)

Eligible to work in the Netherlands

Preferred Requirements

Experience within an international hotel group

Familiarity with PPHE Hotel Group or Radisson Hotel Group standards

Experience working with hotel systems and reporting tools

BHV and Social Hygiene trained

Your Benefits & Perks

Birthday bonus of €250 (gross, paid in the month of your birthday)

Competitive salary

Tasty meal during shift

Industry pension plan

25 days holiday

1 extra day off for your wellbeing

Exciting job opportunities within PPHE Hotel Group across Europe

Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)

50% F&B discount at our restaurants and bars (for your whole party)

Travel compensation (max €250 net pm based on full-time employment)

Recommend a friend scheme (earn up to €750 for each friend who joins us)

8% holiday allowance (paid yearly in May)

Flexible working policy (if applicable)

Annual company parties and outings

Exclusive discounts in the employee benefit store (www.personeelsvoordeelwinkel.nl)

Discount on the collective health insurance from VGZ

Departmental incentive schemes

Great (online) Learning & Development opportunities to grow your career

An advanced onboarding program

This role is paid according to Horeca CAO scale (Schaal XI), starting from €4112.83 gross per month

Excited to take the next step into an Operations Manager role and lead from the front? Apply today, it’s quick and mobile-friendly. We welcome all backgrounds and encourage you to bring your authentic self to Park Plaza Eindhoven

Park Plaza. Be part of it.