Premium Engagement Executive

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

About the Role

Reporting to the Senior Premium Marketing Manager, you will play a key role in growing Crown's Premium gaming business through targeted guest engagement, relationship building and strategic communication. You will be responsible for developing and nurturing a portfolio of premium guests, identifying growth opportunities, and delivering exceptional on-property experiences that drive loyalty, visitation and revenue.

This is a highly guest-focused role that combines relationship management, sales, database analysis and VIP guest service. You'll spend time both engaging with guests directly and collaborating with internal stakeholders to deliver memorable experiences across Crown's entertainment offerings.

Key Responsibilities – Premium Engagement Executive

Build and grow premium guest relationships through proactive outreach, targeted communications and on-property engagement.

Identify and develop high-value guests using database analysis and tailored engagement strategies to increase visitation, loyalty and revenue.

Deliver exceptional VIP experiences by managing guest arrivals, departures, entertainment, event registrations and personalised service.

Achieve sales and engagement targets including call, contact, booking and revenue KPIs, while promoting premium gaming and rebate programs.

Maintain a strong on-property presence, regularly interacting with guests through hosted experiences, meetings and networking opportunities.

Collaborate with internal teams including Marketing and VIP Services to deliver seamless guest experiences and support promotional campaigns.

Manage guest data and CRM records, ensuring profiles, preferences and interactions are accurately maintained.

Ensure compliance and responsible gaming standards are upheld, including adherence to gaming regulations, AML requirements and Crown policies.

About You

You are a confident relationship builder with a passion for customer engagement and premium service. You thrive in a fast-paced environment, enjoy connecting with people from diverse backgrounds and have a strong understanding of sales and customer retention strategies.

Skills & Experience

3–5 years' experience in gaming sales, VIP hosting or a similar customer relationship role.

Strong commercial acumen with experience achieving sales or revenue targets.

Excellent verbal and written communication skills.

Outstanding interpersonal, presentation and stakeholder management skills.

Experience working with CRM systems and customer databases.

Knowledge of gaming operations and the premium customer segment.

Strong attention to detail and commitment to delivering exceptional guest experiences.

Cultural awareness and the ability to build relationships with diverse customer groups.

Asian language skills will be highly regarded.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.