Client Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Client Manager to join our ever evolving Software team and help shape the future of global commerce.

ABOUT THE ROLE

We’re looking for a Client Manager to join our high-performing Sentral team, partnering closely with schools to drive value, engagement, and long-term success.

This is a growth-focused, relationship-driven role where you will manage a portfolio of education clients, helping them maximise the value of Sentral while identifying opportunities to and strengthen our partnerships.

You’ll act as a trusted advisor combining strong commercial acumen with genuine care for client outcomes.

SALARY

The salary range for this position is AUD 110,000 to 117,000 per annum + superannuation and on target commision.

What You’ll Own

Build and maintain strong client relationships, acting as the primary contact to drive engagement, resolve escalations, and deliver a seamless client experience

Proactively identify and deliver cross-sell and upsell opportunities, partnering with Sales and Product teams to grow portfolio value

Support onboarding, adoption, and ongoing success through tailored engagement, training, and product demonstrations

Develop and execute strategic account plans, including retention strategies, licence reviews, and risk management

Lead renewal conversations and negotiations to ensure long-term partnerships and revenue continuity

Capture client insights, deliver webinars and engagement sessions, and act as the voice of the customer to inform product and service improvements

What You’ll Bring

2+ years’ experience in Customer Success, Account Management, or Sales

Strong consultative, communication, and negotiation skills

Proven ability to build relationships across multiple stakeholder levels

Customer-first mindset with a focus on quality outcomes

Experience supporting users of complex software platforms (e.g. CRM, ERP, or Education systems)

Ability (or willingness) to obtain a Working with Children Check

It's a Bonus if You Have

Experience in Education (e.g. former educator or EdTech experience)

Familiarity with school management systems such as Sentral

Tertiary qualification in Education or a related field

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.