Principal Solution Engineer - AI Platform - Hybrid

Work options: Hybrid

About Us

We’re known for being the country’s most popular rewards program, helping over 10 million Australians get more of what they value beyond the checkout. And through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members. Plus, we’re also the winner of Canstar Blue's 2023, 2024 and 2025 Most Satisfied Customer award for Rewards Programs

But, we're more than the card you carry around in your wallet or the app on your phone! Our diverse team is located all over Australia, and our incredible office is located right in the heart of Melbourne CBD. Staying true to our flexible working policy and people-centric culture, we ensure all our team members are set up to work remotely across Australia. We are outcomes-focused, and everything we do is aligned with our core principles - Own, Act and Inspire.

Your Team

We've already built a pretty amazing team, but we're not looking for more of the same. Our day-to-day is made stronger when we surround ourselves with people who are different, like you.

Your Role

There is no typical working week at Flybuys. But here are some of the things you will be working on, day-to-day;

Platform Engineering Leadership

Set the technical direction for the AI platform, defining the standards, patterns and implementation approaches that enable safe and scalable AI delivery

Own the design and evolution of core platform capabilities, including runtime services, orchestration, deployment pipelines and reusable engineering components

Provide senior technical leadership across platform and AI use case design, making pragmatic trade-offs across speed, quality, cost, security and long-term maintainability

Platform Delivery & Operations

Lead the build and operation of AI platform services, ensuring they are reliable, performant, supportable and ready for production adoption

Lead the engineering delivery of internal AI agents and priority AI use cases, establishing repeatable approaches for build, evaluation, deployment, adoption and continuous improvement

Establish practical engineering and release practices that increase delivery pace while preserving governance, security and operational discipline

Create reusable services, patterns and playbooks that make AI use case onboarding faster, safer and easier for other teams to adopt

Cost, Value & Observability

Provide clear visibility of platform cost across infrastructure, model usage, vendor services and support activity

Establish monitoring, logging and performance reporting that support service quality, operational confidence and continuous improvement

Connect platform investment and engineering priorities to measurable business value, productivity uplift and delivery outcomes

Security, Governance & Risk

Ensure platform design and operations meet Flybuys security, architecture, data protection and responsible AI expectations

Identify delivery, operational and technology risks early, and put pragmatic controls in place before they impact outcomes

Partner with Architecture, Security and Data teams to ensure platform decisions are well governed and aligned to enterprise direction

Technical Leadership & Team Guidance

Provide day-to-day technical leadership to a small team, including the AI Engineer and AI Platform Engineer

Mentor engineers through hands-on design, build, review and problem solving, setting a high bar for engineering craft

Represent the function in planning, governance and delivery forums with clear technical advice on progress, risk, decisions and trade-offs

Establish engineering standards and patterns that are practical, reusable and trusted across the organisation

Work with engineering peers to solve common problems, improve shared practices and lift capability beyond the immediate team

Contribute to a strong engineering culture that values quality, ownership, learning and practical delivery impact

Your Experience

Proven experience as a senior engineering leader in complex software, platform or product environments

Deep hands-on background building distributed systems, cloud-native services, deployment pipelines and reusable engineering platforms

Experience with AI platforms, agentic systems, orchestration frameworks, workflow automation or modern developer platform capabilities

Strong understanding of quality assurance and testing approaches for agentic services

Ability to lead, mentor and influence engineers through technical credibility rather than formal people-management authority alone

Strong engineering judgement, stakeholder confidence and commercial awareness, with the ability to make pragmatic trade-offs

Experience in loyalty, retail, digital product, financial services or similarly scaled ecosystems is desirable

Your Benefits!

We offer our valued team members a stack of exclusive benefits! To name a few...

Flybuysflex | work from anywhere, measured on outcomes

Two well-being days per year!

Volunteer leave

Ongoing learning & development programs and opportunities

My Coles and Wesfarmers team member discount card

Be Well Programs – Mind/Body/Soul

Quarterly All Team events

Hybrid social events

New starter kit merchandise

Be You, With Us. Apply today!

We value ways of working that work for everyone and use our different strengths to make us stronger. We work hard to make sure everyone’s voice is heard and respected equally, regardless of identity, background, position, ability or lifestyle.

It is a condition of employment that successful applicants undergo a National Police Check prior to commencing.

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