Case Management Officer

Family Group: Allied Health

The main duties and responsibilities of the Case Management Officer include:

Case Management

Establish collaborative partnerships with patients to assess and anticipate their care needs, develop individualized care plans, and ensure delivery of appropriate mental health services.

Monitor and evaluate treatment plans and patient progress, adjusting care strategies as needed to achieve optimal clinical outcomes.

Provide clear, empathetic education to patients and their families about mental health conditions, treatment options, and recovery processes.

Facilitate interdisciplinary team meetings to coordinate treatment plans and promote integrated care approaches.

Identify and connect patients with relevant community resources, coordinating referrals and ensuring smooth transitions between care settings.

Foster strong relationships with stakeholders to leverage collective expertise and resources, addressing complex patient needs comprehensively.

Review and update care plans regularly, including medication management and therapy referrals, to support continuity of care and successful patient transitions.

Proactively collaborate with multidisciplinary teams and external partners to promote long-term recovery and holistic patient support.

Adhere strictly to professional standards, ethical guidelines, and organizational policies in all aspects of case management.

Administrative Duties

Maintain accurate, confidential patient records in electronic health systems (e.g., EPIC), ensuring compliance with data privacy regulations.

Manage clinical data for reporting, quality improvement, and project submissions such as ASCAT or Aftercare.

Analyze patient outcome data to identify trends and support program effectiveness.

Conduct regular audits to ensure data integrity and regulatory compliance.

Organize and coordinate meetings, case discussions, and communications among care teams and community partners.

Support departmental initiatives and contribute to achieving organizational goals.

Departmental Goals

Support and promote the department’s objectives to enhance mental health services and patient care quality.

Advocate for mental wellness awareness within the hospital and the broader community.

Foster a cohesive, patient-centered team culture focused on continuous improvement and efficient service delivery.

Contribute to the overall development and enhancement of hospital mental health programs and services.