Operations Manager

About the role:

The Operations Manager is responsible for reducing risk, responding to incidents, and limiting exposure to liability within the client Global Safety & Security operations. The Operations Manager will partner with the client Global Safety & Security Management team to develop, implement and manage physical security, safety, executive protection, special events, investigations and risk management programs that align with the client culture, values and policies. The Operations Manager reports directly to the Director of Operations.

In this role, your responsibilities will be:

Design, develop, implement, and manage physical security operations for the client including post orders, standards, policies, and procedures

Maintain close coordination, planning, communication and regular direct liaison with the client Global Safety & Security management team and SIS Executive team around all aspects of physical security, safety, executive protection, special events, investigations and risk management programs

Manage operations at local client campus including budget management, performance metrics and contract management

Responsible for identifying areas of program improvement, expansions of service, customer service improvements and other evolutionary changes

Create measurable reporting process to include alarm monitoring, incident response, tracking and reporting of performance metrics and other service areas

Respond in a timely manner to emergent events, issues, staffing deficiencies, and client requests

Conduct data-driven investigations and prepare detailed reports to support operational decision-making.

Provide investigative support by gathering, analyzing, and reporting relevant information.

Perform other related duties and responsibilities as assigned.

As a candidate, you must have:

Bachelor’s degree in criminal justice, emergency management, business management, or related discipline or equivalent

Five plus years of experience in safety and security management or supervision, law enforcement or military, or security control room supervision

Proficient in PC and iOS hardware and software, including word processing, data analysis, Access Control Management, and Salesforce

Complete and maintain state guard certification as prescribed by the presiding state law, as well as all client-requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted

Must be a dependable team player with business maturity and enthusiasm, with the ability to deliver a high level of customer service

Have flexibility to work any shifts on any day of the week (Mon-Sun) and willingness to assist the team when needed

Preferred Certification: ASIS Certified Protection Professional (CPP) and/or Physical Security Professional (PSP)

We offer:

Health, Dental, Vision, and 401k for eligible employees

Paid Time Off including Sick/Safe Time

A dynamic and challenging work environment with opportunity for growth