Account Manager/Customer Success Manager

Account Manager/Customer Success Manager (Needham, MA) Compensation: BOE Full Time

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Responsibilities

Serve as the lead point of contact for all customer account management matters

Build and maintain strong, long-lasting client relationships

Negotiate contracts and close agreements to maximize profits

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Prepare reports on account status

Collaborate with sales team to identify and grow opportunities within territory

Assist with challenging client requests or issue escalations as needed

Skills

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Experience delivering client-focused solutions to customer needs

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Excellent listening, negotiation and presentation abilities

Strong verbal and written communication skills

BA/BS degree in Business Administration, Sales or equivalent experience in Restaurant Management or Hospitality Management

Hospitality experience (not a requirement but a plus).

About FoodTec Solutions Inc. FoodTec Solutions Inc. is a premier point-of-sale solution provider in the restaurant industry. FoodTec Solutions offers a comprehensive transaction based system that enables restaurant operators to manage all aspects of their business from order management, delivery, customer management, marketing and management reporting. Headquartered in Needham, Massachusetts, FoodTec Solutions offers a competitive compensation package that includes: Medical Insurance; Dental Insurance; 401(K); Profit Sharing; Paid Vacation/Holidays; Short Term Disability; Tuition Reimbursement. If you desire to make a difference, are committed to bringing the highest quality of service to our customers and send us your resume and salary requirements for consideration. We are not accepting employment agency referrals for this position.