Group Sales Manager, Business Development

About The Role

A Group Manager, Business Development is responsible for the growth and success of a team of Business Development Representatives who are incentivized for the outreach, qualification, and assignment of new business inquiries. This position is based out of The RealReal office’s in New York, and will report to the Associate Director, Business Development.

What You Get To Do Everyday

Shadow team’s workflow and listen to phone calls to improve/monitor desired outcomes

Ensure the team is performing across all key performance indicators and coach/train to improve in respective categories (call metrics, day 0 conversion, overall passes, etc.)

Monitor your team’s productivity and motivate individuals to reach daily, weekly, and monthly goals

Work with senior manager and director to analyze existing workflow processes and identify appropriate opportunities to increase productivity

Partner with direct sales team leaders to ensure a seamless consignment process for new consignors and members of both teams

Intercept call and email escalations to resolve consignor escalations

Provide coverage to Business Development team when short staffed

Ensure team is following TRR process guidelines when pitching and booking client appointments

Interview, hire, and train employees

What You Bring To The Role

3+ years of sales experience

2+ years of management experience

Ability to thrive in a fast-paced startup environment.

Outstanding communication skills.

Must be comfortable conducting weekly performance coaching

Set individual goals and objectives

Monitor your team’s productivity and motivate individuals to reach daily/weekly/monthly goals.

Hold direct reports accountable when goals are not met and work together on a solution.

Supervise the team in accordance with company policies and procedures.

Have a problem-solving attitude

Works cross-functionally with Sales Management from other departments.

Analyze data on past performance and projecting future performance.

Hands-on experience with CRM software; preferably Salesforce

Enthusiasm about The RealReal’s brand and consignment process

A current, valid driver’s license (except in Manhattan and Chicago markets)

Car insurance that meets or exceeds local requirements

A satisfactory Motor Vehicle Record (MVR)

Compensation, Benefits, + Perks

Base salary plus uncapped commission

$2200/mo commission target

Annual Elite Club Trip for top performers

Monthly sales competitions (i.e. cash | prizes | site credit)

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

9 Paid Company Holidays

Flexible Time Off (With Manager Approval)

Find out more about our Benefits here.

The expected salary range for this role is $74,507.00-$95,691.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories - including women's and men's fashion, fine jewelry and watches, art, and home - in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.