Account Manager

The Account Manager oversees all janitorial and facility cleaning operations for a distribution center environment. This role is responsible for managing cleaning teams, maintaining safety and sanitation standards, ensuring client satisfaction, controlling labor and supply costs, and coordinating daily operational activities to support a clean, safe, and efficient warehouse operation.

Compensation: $80,000 per year salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Shift: Monday - Friday from 8:00AM - 5:00PM EST (will include weekend shifts too)

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management.

Operations Management

Oversee daily cleaning operations within the distribution center, including warehouse floors, offices, restrooms, breakrooms, dock areas, and common spaces.

Ensure all cleaning services are completed according to contract specifications, company standards, and client expectations.

Develop and manage cleaning schedules for day, evening, and overnight shifts.

Conduct regular inspections and quality audits to maintain cleanliness standards.

Client Relationship Management

Serve as the primary point of contact for the client and facility leadership.

Conduct routine meetings with client representatives to review performance, address concerns, and identify improvement opportunities.

Respond promptly to service requests, emergencies, and operational issues.

Maintain strong customer satisfaction and retention.

Staff Supervision

Recruit, train, schedule, and supervise janitorial supervisors and cleaning staff.

Monitor employee performance and provide coaching, corrective action, and recognition when appropriate.

Ensure proper staffing levels to meet operational demands.

Promote a positive and safety-focused work environment.

Safety & Compliance

Ensure compliance with OSHA regulations, site safety protocols, and company policies.

Conduct safety training and toolbox talks regularly.

Monitor proper handling and storage of chemicals and cleaning equipment.

Maintain documentation related to inspections, incidents, and compliance requirements.

Inventory & Budget Management

Manage inventory of cleaning supplies, chemicals, and equipment.

Control labor and operational costs while maintaining service quality.

Track usage and order supplies as needed.

Assist with budgeting, forecasting, and monthly reporting.

Reporting & Communication

Prepare operational reports, staffing updates, inspection results, and KPI metrics.

Communicate effectively with upper management and client stakeholders.

Maintain accurate records of attendance, training, incidents, and service performance.

High school diploma or GED required; associate’s or bachelor’s degree preferred.

3–5 years of experience in janitorial management, facility services, or warehouse cleaning operations.

Experience managing teams in a distribution center, warehouse, or industrial environment preferred.

Strong leadership and organizational skills.

Knowledge of cleaning procedures, equipment, and safety regulations.

Ability to work flexible hours, including nights and weekends if needed.

Proficiency in Microsoft Office and reporting systems.

Skills & Competencies

Leadership and team management

Customer service and relationship building

Problem-solving and decision-making

Time management and multitasking

Budget and inventory control

Safety and compliance awareness

Strong verbal and written communication

Performance Metrics (KPIs)

Client satisfaction scores

Inspection and audit results

Labor cost management

Employee retention and attendance

Safety incident reduction

On-time completion of cleaning schedules

Supply cost control

Work Environment

Distribution center / warehouse setting

Exposure to industrial cleaning equipment and chemicals

Walking, standing, bending, and lifting may be required

Fast-paced operational environment

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.