ServiceNow Technical Architect

Job Family:

SAAS/PAAS/Cloud Consulting

Travel Required:

Up to 25%

Clearance Required:

None

What You Will Do:

Serve as a ServiceNow Technical Architect and Subject Matter Expert, leading the design, implementation, and optimization of complex, enterprise-scale solutions on the ServiceNow platform

Define and own the enterprise ServiceNow architecture roadmap, ensuring alignment with business strategy, security requirements, and IT objectives

Translate complex business and technical requirements into scalable, maintainable, and integrated ServiceNow solutions

Lead the end-to-end architecture and design across platform capabilities, including ITSM, ITOM, HRSD, SecOps, and App Engine

Architect and oversee complex integrations using REST/SOAP APIs, IntegrationHub, MID Server, and event-driven patterns

Establish and enforce platform governance, development standards, and architectural guardrails

Provide hands-on guidance in configuration and development, including scoped applications, workflows, Flow Designer, and automation solutions

Conduct architecture reviews, code reviews, and platform health assessments to ensure quality, performance, and scalability

Design and implement reusable and scalable platform components aligned with ServiceNow best practices

Lead platform lifecycle management, including upgrade planning, regression strategy, and release management

Drive adoption of DevSecOps practices, including CI/CD pipelines, automated testing, and source control

Provide technical leadership and mentorship to developers and administrators; act as an escalation point for complex technical challenges

Collaborate with executive and working-level stakeholders to align platform capabilities to mission and business outcomes

Evaluate and recommend emerging ServiceNow capabilities, including AI/automation and advanced analytics

What You Will Need:

Bachelor’s degree is required

Minimum of TEN (10) years of professional experience

Proven experience serving as a lead or enterprise ServiceNow Architect on large-scale, multi-module implementations

Active ServiceNow Certified System Administrator (CSA) certification is preferred

Strong expertise in ServiceNow platform architecture, including CMDB, CSDM, data modeling, and domain separation

Demonstrated experience designing and implementing complex enterprise integrations

Experience with platform scalability, performance tuning, and instance optimization

Strong understanding of security architecture, including role-based access controls and compliance frameworks (e.g., NIST, FedRAMP)

Proven ability to establish and enforce governance frameworks, SDLC processes, and development standards

Experience with DevOps/CI-CD tools (e.g., Git, Azure DevOps, Jenkins) for ServiceNow delivery

Ability to communicate complex technical concepts to executive stakeholders and influence strategic decisions

US Citizenship is contractually required.

Selected candidate must be willing to travel up to 25%

What Would Be Nice To Have:

ServiceNow Certified Master Architect (CMA), Certified Technical Architect (CTA), and/or ArchX certifications (CTA strongly preferred or in progress)

Experience implementing and governing Common Service Data Model (CSDM) and mature CMDB strategies

Prior experience leading enterprise-scale ServiceNow transformations or platform consolidations

Experience with AI-driven capabilities (e.g., Now Assist, Predictive Intelligence, Automation Engine)

Familiarity with enterprise architecture frameworks (e.g., TOGAF)

Experience integrating ServiceNow with cloud platforms and enterprise systems (Azure, AWS, SAP, Salesforce, etc.)

Background supporting Authority to Operate (ATO) processes in federal environments

Experience in federal consulting or public sector environments

Strong alignment with ITIL/ITSM best practices

The annual salary range for this position is $122,000.00-$203,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Position may be eligible for a discretionary variable incentive bonus

Parental Leave and Adoption Assistance

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Student Loan PayDown

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program

Mobility Stipend

About Guidehouse

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.