Senior Service Designer (Research & Design) - New York

Senior Service Designer (Research & Design) Position Summary

We are seeking an experienced Senior Service Designer to support our Finance Applications within the Experience Enablement organization. This individual will be responsible for leading end-to-end UX activities - from user research through high-fidelity design - while partnering closely with Business and Technology stakeholders in a complex enterprise environment.

The ideal candidate is a seasoned UX professional who is equally comfortable facilitating discovery sessions, conducting user research, creating polished designs in Figma, and navigating cross-functional stakeholder relationships. This role requires someone who can operate independently with minimal oversight and help strengthen collaboration between UX, Business, and Engineering teams.

Key Responsibilities User Research & Discovery

Plan and conduct qualitative user research, including stakeholder interviews and contextual inquiry.

Facilitate discovery workshops and design thinking sessions.

Conduct usability testing and synthesize findings into actionable recommendations.

Present research insights to business and technology stakeholders.

UX Design

Translate research findings into user journeys, process flows, wireframes, and interactive prototypes.

Produce high-fidelity UI designs using Figma.

Collaborate closely with engineering teams to ensure successful implementation.

Iterate designs based on stakeholder feedback and usability findings.

Stakeholder Collaboration

Build trusted relationships across Business, Product, and Technology organizations.

Facilitate alignment between business objectives and technical constraints.

Communicate design rationale effectively to both technical and non-technical audiences.

Help foster a collaborative UX culture by strengthening partnerships across cross-functional teams.

Required Qualifications

10+ years of UX Design experience in enterprise environments.

Demonstrated experience owning end-to-end UX projects from discovery through delivery.

Strong qualitative research experience, including:

Stakeholder interviews

Workshop facilitation

Usability testing

Research synthesis

Advanced proficiency with Figma.

Experience creating:

User flows

Wireframes

Interactive prototypes

High-fidelity UI designs

Experience collaborating directly with engineering teams throughout implementation.

Excellent communication, presentation, and facilitation skills.

Proven ability to work independently with minimal supervision.

Experience designing internal enterprise applications.

Financial Services or FinTech experience.

Experience working within large, matrixed organizations.

Experience balancing business needs with technical constraints.

Ability to influence stakeholders without direct authority.

Experience supporting organizational change through collaborative design practices.

Compensation, Benefits and Duration

Minimum Compensation: USD 45,000

Maximum Compensation: USD 160,000

Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.

Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full-time employees.

This position is not available for independent contractors

No applications will be considered if received more than 120 days after the date of this post