Customer Care Specialist (Payments & POS Systems)

Hybrid Work | Global Team | Flex Time

Customer Care Specialist (Payments & POS Systems)

採用企業

Ingenico

勤務地

東京都 23区

雇用形態

正社員

給与

550万円 ~ 800万円

ワークスタイル

リモートワーク・在宅勤務残業少なめフレックスタイム制

募集要項

Welcome to Ingenico

Payments happen everywhere; in shops, on busy streets, and across countless digital touchpoints. In many of these everyday moments, Ingenico quietly powers the way customers pay.

As a global leader in payment acceptance, we make transactions simple, secure, and seamless for millions of people worldwide.

With operations in more than 30 countries and over 4,000 experts, we've spent more than 45 years shaping the future of commerce. Guided by trust, innovation, and care, we build technology that moves payments and fintech forward.

【About the Role】

Are you someone who enjoys combining technical problem-solving with outstanding customer service?

Ingenico is looking for a Customer Care Specialist to provide technical and customer support for our payment solutions used by some of Japan's leading organizations.

Acting as the bridge between customers and our engineering teams, you'll troubleshoot hardware and software issues, coordinate repairs and replacements, and ensure every customer receives timely, high-quality support.

This is an excellent opportunity for someone with experience in technical support, POS systems, payment terminals, or IT support who wants to work in a truly global environment.

【What You'll Do】

Provide first-line support for customer enquiries related to payment terminal hardware and software

Assess, prioritize, and manage incoming support requests

Troubleshoot technical issues and coordinate resolutions

Coordinate hardware repair and replacement processes (RMA)

Register and manage payment terminals using internal systems (TEM)

Keep customers informed with professional, timely communication

Manage customer cases efficiently to minimize business disruption

Work closely with Engineering, R&D, and Customer Support teams

Escalate complex technical issues to global teams, including France, when required

Share feedback and contribute to continuous process improvements

Visit external service providers or outsourcing partners when necessary

【Team & Culture】

Join a close-knit team of approximately 15 colleagues in Tokyo

A truly international workplace with an approximately 50/50 mix of Japanese and international employees

Everyone in the team is bilingual, creating a collaborative global environment

Internal meetings are conducted primarily in English

Work closely with Engineering and R&D teams across Japan, China, and France

Opportunity to develop both technical expertise and customer relationship skills

【Salary & Benefits】

Salary: ¥5.5 million – ¥8 million (depending on experience)

Hybrid work style (3 days in the office / 2 days working from home)

Standard working hours: 9:00 AM – 6:00 PM

Flexible working hours with core time from 10:30 AM – 3:30 PM

Centrally located Tokyo office

Opportunity to work with cutting-edge payment technology used around the world

Collaborative, international working environment with excellent career development opportunities

応募必要条件

職務経験

1年以上

キャリアレベル

新卒・未経験者レベル

英語レベル

ビジネス会話レベル (英語使用比率: 25％程度)

日本語レベル

流暢

最終学歴

高等学校卒

現在のビザ

日本での就労許可が必要です

スキル・資格

What We're Looking For

【Required】

Experience in technical support, POS hardware, payment terminals, IT support, or a similar technical environment

Strong technical troubleshooting skills across both hardware and software

Customer-focused mindset with excellent communication skills

Ability to communicate confidently with engineers when discussing technical issues

Strong organizational skills with the ability to manage multiple priorities

Professional-level Japanese language skills (customer-facing)

Business-level English, particularly for email communication and internal meetings

Ability to work effectively within a multicultural team

【Preferred】

Experience supporting POS or payment systems

Experience coordinating hardware repairs or equipment logistics

Experience working with ticketing or case management systems

Why Join Ingenico?

At Ingenico, you'll be joining one of the world's leading fintech companies, where technology and customer experience go hand in hand.

You'll support mission-critical payment infrastructure used by major businesses across Japan while working alongside talented colleagues from around the world. If you enjoy solving technical challenges, working directly with customers, and being part of a collaborative international team, we'd love to hear from you.

Diversity, Equity & Inclusion

At Ingenico, diversity and inclusion are fundamental to who we are.

We welcome applications from people with disabilities. If you require accommodations during any stage of the recruitment process, please let us know so we can support you appropriately.

We are committed to creating a workplace where everyone feels respected, supported, and empowered to succeed.

勤務地

東京都 23区

労働条件

雇用形態正社員給与550万円 ~ 800万円

勤務時間: 9am - 6pm JST (Flexible)

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