Account Executive, Customer Base

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity

The Customer Base Account Executive (Emerging Markets) is responsible for driving revenue growth within an assigned portfolio of existing Dayforce customers. This role focuses on identifying expansion opportunities, strengthening executive relationships, and helping customers realize greater value from their Dayforce investment. You will partner closely with Customer Success, Solutions Consulting, and Marketing to uncover business challenges, align Dayforce solutions to customer objectives, and accelerate adoption of additional products and services. The ideal candidate is a proactive, consultative seller with experience managing customer relationships and consistently exceeding sales targets in a SaaS environment.

What You’ll Get to Do

Grow Existing Customer Revenue

Own a portfolio of existing customer accounts.

Identify, develop, and close cross-sell, upsell, and expansion opportunities across the Dayforce portfolio.

Develop and execute strategic account plans aligned with customer business priorities and growth initiatives.

Build pipeline through proactive customer engagement, business reviews, and value-based conversations.

Develop Trusted Customer Relationships

Establish and maintain relationships with HR, Payroll, Finance, Operations, and Executive stakeholders.

Conduct executive business reviews to understand organizational priorities, workforce challenges, and technology roadmaps.

Position Dayforce as a strategic partner by connecting customer needs to measurable business outcomes.

Drive Customer Success and Retention

Partner with Customer Success Managers and support teams to ensure customer satisfaction, product adoption, and long-term success.

Help customers maximize the value of their Dayforce investment.

Support customer retention and renewal efforts by strengthening engagement and identifying additional growth opportunities.

Manage Sales Execution

Maintain accurate forecasts and opportunity management within Salesforce.

Consistently achieve or exceed quarterly and annual sales targets.

Navigate complex sales cycles involving multiple stakeholders and decision-makers.

Stay current on HCM industry trends, the competitive landscape, and Dayforce product innovations.

Skills and Experience We Value

3+ years of successful B2B SaaS sales, account management, or customer growth experience.

Proven track record of achieving or exceeding revenue targets.

Experience managing and growing existing customer relationships.

Strong consultative selling, negotiation, and business discovery skills.

Ability to engage and influence executive-level stakeholders.

Excellent presentation, communication, and relationship-building skills.

Experience using Salesforce or similar CRM platforms.

Ability to work independently in a remote environment.

What Would Make You Stand Out

Experience selling HCM, Payroll, HR technology, Workforce Management, ERP, or related SaaS solutions.

Experience selling into organizations with 100–1,000 employees.

Knowledge of Canadian payroll and HR compliance.

Experience working within a customer lifecycle or account growth model.

Demonstrated success growing product adoption and expansion revenue within existing customer accounts.

What’s in it for you

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process