Staff Cloud Operations Engineer (Toronto, Canada)

We are seeking a highly skilled and experienced Staff Cloud Operations Engineer to join our growing Cloud Operations team. In this critical role, you will be responsible for designing, implementing, and optimizing our comprehensive monitoring and alerting strategy across our cloud infrastructure and applications. You will drive proactive identification of issues, ensure system health, and contribute significantly to our operational excellence and reliability goals. We're looking for the best and the brightest 'A' players who want to make a difference doing a job they love.

Responsibilities

Manage and maintain Extreme Cloud product and services

Participate in developing the Edge Cloud Support System

Troubleshoot and follow up on Cloud infrastructure / application related issues

Participate in continuous cloud service operations with US, EU, and China teams.

Communicate with Dev/QA as well as external carriers to resolve and prevent issues.

Improve and implement deployment automation platform for Kubernetes based microservices.

Improve service availability and scalability through tuning, automation, tools, and process.

Analyze service performance, identify bottleneck, and provide actionable improvement plans.

Provide 24* 7 support for Edge Cloud products and services

Participate in cloud security and compliance implementation.

Ideal Qualifications

BS level technical degree required; Computer Science or Engineering background preferred.

5+ years of experience in a CloudOps / DevOps role.

Hands-on experience with AWS or any public cloud (Azure, GCP etc).

Hands-on experience with container-based architecture and deployment (Docker, Kubernetes.)

Hands-on experience with deployment automation development (ArgoCD, Terraform, Helm).

Experience in diagnosing and resolving complex application problems.

Working Knowledge of Linux, security, and networking fundamentals.

Working knowledge of Elasticsearch, PostgreSQL, Redis, Ignite, Kafka and RabbitMQ.

Comfortable working within a distributed team located in multiple time zones.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.