Business Systems Analyst

Position Overview

You’ll be joining a Salesforce consulting and implementation team focused on client success and personal growth. You’ll be encouraged to deepen your expertise through project experience, team collaboration, continual education and personal development and to push yourself to achieve your goals in order to make a significant impact on your career and our growing organization.

The Business Systems Analyst will be responsible for leading discovery workshops, documenting requirements, feature design and development, and testing of Salesforce maintain strong relationships with key customers to drive successful projects across the company. This position is a fit for a highly organized individual looking for a dynamic, positive and challenging work environment.

Key Responsibilities

Co-Lead customer discovery workshop sessions with Solution Architects and follow up with stakeholders to obtain additional details

Create visual documentation such process flows and wireframes to support requirements

Document Functional Requirements and provide input to Solution Design

Translate customer provided information into formal requirements documents

Validate business requirements against Statement of Work (SOW)

Participate in story grooming and sprint planning within project team

Design and configure features as part of development team

Provide on-going requirement clarification to development team

Collaborate with QA Engineer to ensure traceability of test scripts to requirements and scope

Participate in QA and SIT testing to ensure software release meets business requirements

Conduct product demonstrations with customer

Prepare customer for Sprint and UAT testing processes, consult on and prioritize feedback, and provide additional documentation as needed to define defects and/or enhancements

Participate in documenting and estimating scope of work

Travel up to 25% of time

Required Skills and Experience

Seeking 5+ years as a Business Systems Analyst, Business Analyst or System Administrator

Experience with Sales, CPQ, ARM (Rev Cloud), Services, Field Service, Experience Cloud

Ability to meaningfully articulate Salesforce terminology, processes, functionality, and architecture

Experience creating business process and data flows

Experience documenting and communicating business and technical requirements

Strong written and verbal communication skills, public speaking and presentation skills with the ability to communicate effectively across all levels of the organization and with clients

Accountability for meeting project deadlines, adaptability for managing change, and ability to work independently.

Strong problem-solving skills, with the ability to assess and identify what is urgent versus what is important, and adjust accordingly

Ability to manage customer expectations , anticipate the needs of the team, and effectively utilize available resources

Desired Skills & Training

Proficiency in Microsoft Office, Jira, Lucidchart, Smartsheet

Bachelor’s Degree, preferred

Salesforce Certified Platform Administrator

Salesforce Certified Platform App Builder

Salesforce Certified Business Analyst

Salesforce Certified Sales Cloud Consultant

Salesforce Certified Service Cloud Consultant

Salesforce Certified Agentforce Specialist