SalesOps Specialist

At Worldpackers, we believe that travel can transform people - and transformed people can transform the world.

Since 2014, we’ve been building a global community of conscious travelers and welcoming hosts, enabling meaningful connections and thousands of collaborative experiences around the world.

Our purpose is rooted in connection. We exist to foster personal growth, cultural exchange, and a more socially and environmentally sustainable world through travel.

Respect, inclusion, collaboration, and continuous learning guide everything we do. Being part of Worldpackers - as a traveler, host, or team member - means being part of a diverse, global community where different perspectives are valued and discriminatory behavior has no place.

Being part of Worldpackers means working with purpose - helping more people experience transformative journeys through connection.

We're looking for a SalesOps Specialist to join our Growth team and own the operational infrastructure that keeps our Sales and Marketing teams moving fast. You'll sit at the intersection of systems, data, and process - removing friction, building smarter workflows, and making sure every tool and pipeline is running at its best.

Core Responsibilities

Creator Hub - Ownership & Continuous Improvement

Triage, prioritize, and resolve daily bug and improvement tickets

Own the Hub development roadmap in partnership with the team manager and CSM

Proactively identify UX and workflow improvements before they turn into tickets

Document processes, updates, and changes for the team

Use AI tools, automation, and no-code environments to build and iterate faster

HubSpot Administration & Sales Intelligence

Map, document, and maintain Creator and Traveler pipelines and workflows

Build and update dashboards for Sales and Marketing leadership

Run onboarding and training sessions for the team on new features and processes

Implement changes in qualification criteria, lifecycle stages, and deal requirements

Ensure data hygiene and pipeline integrity across all active deals

Act as the main point of contact for HubSpot-related needs across the team

Sales Process Design & Improvement

Analyze conversion rates across funnel stages and identify drop-off points

Recommend and implement improvements to outreach sequences, pitch materials, and follow-up cadences

Support contract management and ensure clean handoffs between AEs and CSMs

Maintain and improve sales playbooks and process documentation

Traveler Pipeline - Deposit to Payment Completion

Map the full Traveler lifecycle from deposit to Program Fee payment

Identify cancellation peaks and low-engagement windows by cohort

Define automations, events, and outreach sequences at each stage

Ensure CRM pipelines reflect real-time Traveler status and trigger the right interventions

Collaborate with Marketing on CRM flows and lifecycle messaging

AI Integration

Evaluate and deploy AI tools for outreach personalization, ticket triage, and pipeline forecasting

Build internal automations that reduce manual work for AEs, CSMs, and the Marketing team

Stay current on tools relevant to SalesOps, CRM, and growth workflows

Requirements

At least 2 years of experience in SalesOps, RevOps, or a CRM/operations-heavy role

Hands-on HubSpot experience - pipeline management, workflow automation, and reporting

Comfortable with no-code / low-code tools (e.g. Notion, Airtable, Glide, or similar)

Strong analytical skills - able to read pipeline data and translate it into process recommendations

Experience working with or alongside sales teams in a fast-paced, remote environment

Proactive communicator - surfaces issues early, documents clearly, and closes the loop

Fluent in English (written and spoken)

Differentials

Experience with AI productivity tools applied to sales or operations workflows

Background in travel, creator economy, or marketplace businesses

Familiarity with vibe-coding environments and rapid prototyping with AI assistance

Contract & Setup

Contract type: Contractor

Location: Fully Remote