Senior Credit Controller

Company Description

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view of consumers and markets worldwide. We provide accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

Job Description

At NielsenIQ, a Collector performs the collection process to ensure payment of invoices according to the policies and procedures in NielsenIQ. Collecting accounts receivable allowing its operation in terms of NielsenIQ cash flow

RESPONSIBILITIES

Responsible for monitoring and maintaining assigned accounts- Customer calls, and any correspondence , customer reconciliations in order to follow-up collection in a fast paced goal oriented

Define in conjunction with I2C Manager and Revenue Controller collection target according to the process

Monitor and record customer account details for non-payments, delayed payments and other irregularities (disputes)

Identify overdue portfolio to avoid possible contingencies in the recovery of resources based on the policy of procedures established in NielsenIQ

Escalate with Revenue Controller and CS to determine actions in conjunction with the commercial area to recover past-due portfolio resources based on internal Nielsen process

Request and support re-invoicing according with client's specifications, follow-up with revenue associate and provide any clarification

Providing customer service regarding collection issues, process and review account adjustments, resolve client disputes and short payments

Accountable for reducing delinquency for assigned accounts

Perform other assigned tasks and duties necessary to support the Accounts Receivable Department

Dispatch invoices to the client, could be by mail, mailing or portal sites

Must communicate & follow up effectively with Client Service / Revenue Controllers regarding commercial disputes resolutions and additional actions to accelerate the collection process

Establish and maintain effective and cooperative working relationships with Revenue Associates to accelerate actions financial disputes resolution

Support Cash Applications team on invoicing reconciliation, payments identifications

Qualifications

Degree in Finance or Accounting preferred

Fluency in English and local language mandatory; third regional language preferred

Experience working in multinational, multi-cultural environment

Experience working with remote counterparts

Experience of 2-6 yrs working in Collections

Additional Information

Our Benefits

At NIQ, we're dedicated to providing more than just a job - we offer you the opportunity to own your story. As part of our team, you'll enjoy a range of benefits designed to support your well-being and career development. From comprehensive healthcare packages to opportunities for ongoing learning and advancement, we're committed to helping you thrive. Join us and experience Life at NIQ!

Comprehensive Health Care and Life Insurance

Free Employee Assistance Programs (EAP) - NIQ offers support to all associates and their families for their emotional well-being trough professional, timely and confidential counselling services on issues related to everyday concerns & problems, overcome emotional challenges, and maintain a healthy and balanced lifestyle.

Best-in class Diversity & Inclusion program with opportunity to join one of our Employee Resource Groups

Free LinkedIn Learning access that helps you discover and develop business, technology-related, and creative skills through over 20,000courses available in 7 languages

Access to formal mentoring program

Pension plan

Parental Leave

Vacation and Volunteer time off

Flexible working environment hybrid policy

Our Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights - delivered with advanced analytics through state-of-the-art platforms - NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion