Senior Systems Engineer

Brennan. Where true performance thrives.

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.

It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan

True performance for our customers starts with a true belief in our people.

It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses

Culture Awards that recognise excellence

Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors

Vibrant, fun social activities

Discounted hardware and software

An environment that embraces learning and development

The Role:

To provide 1st, 2nd or 3rd level technical support to Brennan IT clients, engineers and staff, 1st level monitoring and technical support to Brennan IT clients and staff.

To coordinate, collaborate and escalate incidents within stipulated timelines, maintain existing cloud/infrastructure services and ensure that environment runs in an optimal way.

Continuously Improve the Efficiency and Excellence of Service Delivery as Measured by Client facing Surveys and Ratings in every department you are part of.

Role Responsibilities:

Maintaining/contributing to KMS for client and internal team, for both technical & processes

Server monitoring using SCOM, N-ABLE, Logic Monitor, Basic Intune / SCCM configurations

Understanding of O365, Mimecast, Intune, Azure integration

Manage security settings on Microsoft ATP

Knowledge of endpoint security at CSP level for Sophos, SentinelOne, CrowdStrike etc.

Ability to perform initial investigation on security breach alerts

Vendor Management (hardware and Software vendors – HP, Dell, MS, VM, Citrix and others)

Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3par

Administration of Windows Server, groups, group policies, DNS, DHCP

Understanding of backups, replications for Veeam, Symantec, Zetro, Commvault

On premises backup alert management, monitoring and restoration

Execution of maintenance tasks, App upgrades, patch escalations etc.

Monitor, Investigate and escalate issues in timely manner as per escalation Matrix

Ability to manage technical escalations from client/end user/internal team

Migration of VM’s from on premise to cloud

Basic understanding of SQL, maintenance plan, backup

Understanding of certificate management on appliance, servers, websites

SSL certificate renewal and installation on various roles (IIS, ADFS, ADC-Netscaler, > > Apache, SQL Reporting Services, WAS, Load Balancers)

Smooth and timely customer engagement

Disk, CPU, Snapshot management provisioning

Monitor, manage experience with ESXI/Hyper-V hosts, Nutanix, Dell, HP SimpliVity

Manage understand Failover Cluster, NLB

Citrix/RDS/WVD knowledge with application publishing, upgrading, managing securely

Manage windows update compliance.

Antivirus Management, Sophos, Defender.

Routine firmware upgrades of Physical Servers.

Capacity planning and management

Patching ESXi hosts and vCenter updates

Basic know how of linux

Availability during critical outages impacting multiple functions

Maintain the performance level and upkeep virtual, physical infrastructure

Working within the team to develop processes to enable Automation, Orchestration, and enhance existing services

Knowledge of vulnerability management and critical remediation

Change management, performing RCA and able to clearly articulate the actions/outcomes

Key Competencies and Qualifications Required:

Minimum of 5 years IT experience, with Managed Services Provider exposure preferred.

Windows Server including 2016/2019, DNS, DHCP, Group Policy

Active Directory 2012 and above

VMware / Virtualization (Hyper – V, VMware)

O365, Azure Administration

Exposure to Backup tools like Veeam/Commvault/Backup exec

Windows Administration certifications 2012 and above

Exposure to SAN /NAS

MS Azure and Office 365 Administration

Symantec Endpoint or McAfee or Sophos or Sentinel One or CrowdStrike

Exposure to Blade servers and configurations

ITIL Foundation and ServiceNow ITSM tool

Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration.

Must have secondary and tertiary technical skills.

Should have experience in VM Deployment, VM Migration, managing host clusters

Extremely high-level attention to detail with methodical troubleshooting process

Independent time management skills

Good verbal and written communication skills

Must have knowledge of Storage technologies like HP, IBM, Dell, Cisco servers

Demonstrable Industry based technical aptitude (E.g., Microsoft, Citrix, HP, VMware, Hyperv, Nutanix, O365, Azure Administration)

Proactive vs Reactive approach

ITIL Service Management Foundation accreditation