HR Solutions Services Associate IV

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

Performs tasks based on established procedures.

Uses data organizing and coordination skills to perform business support or technical work.

Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

Has advanced and specialized expertise within a range of analytical or operational processes.

Completes assignments and facilitates the work of others.

May coordinate assignments beyond work area.

Proposes improvements to processes and methods.

Acts as a lead, coordinating the work of others, but is not a supervisor.

Works autonomously within established procedures.

Functional Knowledge

Has developed skills in a range of processes, procedures, and systems.

Acts as a technical expert in some areas.

Business Expertise

Understanding of how best teams integrate and work together to achieve company goals.

Impact

Impacts a team, by example, through the quality service and information provided

Suggests work procedure and practice enhancements to improve efficiency.

Leadership

Serves as a team lead.

May allocate work to team members.

Provides subject matter guidance to junior team members.

Problem Solving

Provides solutions to atypical problems with little or no precedent.

Interpersonal Skills

Exchanges information and ideas effectively.

Responsibility Statements

Answers telephone, e-mail, or chat queries related to HR following client policies and procedures.

Resolves telephone and chat inquiries quickly.

Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies.

Investigates any issues raised by the client's employees related to incorrect payments/incorrect records.

Provides information to employees and HR on matters pertaining to personnel forms and records.

Initiates appropriate actions as required by HR or employee.

Advises on benefit plan options.

Performs other duties as assigned.

Complies with all policies and standards.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.