Tech Manager, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

This position will lead multiple R&D teams that are developing a portfolio of enterprise grade and cloud scale products.

We are looking for someone who is an established R&D leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a high-performance R&D team.

How will you make an impact?

Lead a team of talented engineers – Dev and QA. Manage all people aspects, such as hiring, reviews, mentoring, promotions, etc.

Own the development and delivery of the components under your team’s responsibility

Work with the Product Owner and Software Architect on the planning of the development activities of the product

Act as Scrum Master for the development team

Liaise with the scrum team to promote good work practices & continuous improvement

Work hands-on with your team members on development activities, perform code reviews and ensure high-quality engineering standards are achieved, including Test Automation & Unit testing

Be part of the leadership team, involved in release planning and product strategy

Engineering contact for product defect management and product support questions

Have you got what it takes?

B.E./B. Tech or M.E./M.Tech in Computer Science, Electronics Engineering OR equivalent

3+ experience managing a team of software engineers, working on enterprise products

13+ years of experience in software engineering with Java

Proven track record of managing software projects to on-time and on-budget delivery

Technological skills and background in software development

Leadership skills - experience in leading, coaching, and motivating people

Excellent communication skills, fluent in English

Demonstrated ability to influence others, especially in sensitive or complex situations

Great initiative; proven ability to tackle projects with a can-do attitude

Comfortable with working in a complex matrix environment

Proven experience in operating within a global environment

Proven experience with working with Agile Scrum teams

Experience with iterative or Agile methodologies and techniques; Scrum approaches to software deliver a plus

Experience in working with Product companies developing enterprise software is a must

AI First Mindset

LLM fundamentals (prompting, RAG, embeddings, hallucination control)

ML lifecycle (training deployment monitoring)

NLP basics (intent detection, summarization, sentiment)

AI system design (human-in-loop, guardrails)

Leadership with Technical Depth

Drive design discussions

Mentor engineers in AI and system design

Balance delivery and innovation

Influence cross-functional teams

Ability to translate problems into AI-driven solutions.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11310

Reporting into: Senior Director

Role Type: People Manager

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.