IT Manager-Regional Operations (IT)
About the role
Job Requirements
identify and meet the specific IT requirements within and across Business Units and Regions by constantly interacting with all the department / Business Unit heads.
Provide inputs to the senior management for leveraging IT to enhance the operational efficiency and customer experience in retail environment.
Ensure that the processes and practices are also changed to suit the dynamic business environment.
Keep abreast of new technologies being used in the retail industry
Stay informed of the changes being effected in the key initiatives/business processes of the division to estimate and manage the impact of the change on the system
Plan, budget and manage the support requirements / IT assets including software, equipment maintenance, external service, outsourcing agreements for Retail Stores
Ensure the standardization of process, metrics and SLA’s across retail formats and measure their effectiveness periodically
Review progress on support of IT-Infrastructure for retail stores with internal IT team & regional team
New Layouts & Formats – Work with IRSG Team on new Concept of Retail formats and support Retail Automation
Retail Expansion – Review New Store Expansion with IRSG & Regional team and ensure availability of IT-infrastructure for the store opening
Partners – Identify / review new partners required to implement IT Infrastructure Solutions across formats.
Legal – Review the Contracts of Retail Infrastructure with Legal Function and advise Senior Management for implementations.
IT Security – Work with IT-Security COE in Identification and Implement IT Security practices at Retail formats. Ensure compliance to security policy for retail IT assets
Retail Assets – Deploy process for consolidating IT Assets across the Retail Formats. Review SLAs and deliverables of IT Partners for all formats
Negotiation – Negotiate IT-Infrastructure, Network bandwidth, Standard software like MacAfee etc., required across formats.
Business Associates – Interact with New Franchises for standardizing the infrastructure across formats.
Concept Store – Work with Senior IT team, business heads and key partners on New Digital Concept stores. Example Virtual mirror, Digital Store etc.,
POC – Based on demand from Business, work out Proof of Concepts (POCs) to be adopted at Retail formats and adapt model across all formats.
Cost Saving – Review IT-Infrastructure cost at Retail formats and work out models for reducing cost.
Green IT – Ensure carbon print, energy level, disposal of IT assets, design of Store infrastructure follow green concepts
Work Experience
Work Experience
Graduate / Engineering
Required experience – 8 to 10 years in Retail Infrastructure Domain
Good communication both written, verbal & presentation skills
Willing to work with extended hours for closing the critical calls.
An ability to learn new technologies quickly
Strong documentation skills
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