Lead Product Designer

Job ID: R0055202

Location

Livingston, West Lothian

Hours/week

37.5 hrs/week

Payrate range

Unknown

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a Lead Product Designer in our Assisted customer experience team, you’ll craft world-class customer journeys and support a thriving design team and culture. You’ll work in close partnership with Product, Technology, and Customer teams to transform Assisted experiences. You’ll design experiences that power our advisors - the tools, workflows, and interfaces that help thousands of advisors serve millions of customers every day. You’ll ensure every moment, from call to chat to in-store visit, feels effortless, simple and connected - for both our people and our customers.

Sitting within the Customer Experience Centre of Excellence, you’ll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you’ll help ensure every interaction reflects Sky’s brand and ambition to deliver outstanding customer experiences.

What you'll do

Inspire a team of designers to craft intuitive, evidence-led experiences across internal web and app platforms, while nurturing their growth through tailored development.

Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps.

Partner across disciplines - from product to engineering - to ensure solutions meet user, business, and technical needs.

Lead innovation by leveraging AI-driven tools, robust design systems, and motion principles to create intuitive, efficient, and brand-consistent experiences for internal call centre platforms.

Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaborations.

Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.

For this role we offer the hybrid working approach with 3 days a week onsite in Livingston campus.

What you'll bring

Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications.

Experience leading design teams across multiple workloads and initiatives

Expert-level Figma skills, including scalable templates, advanced prototyping, conditionals, expressions, and experience leading large-scale component libraries

Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.

Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

Sky Q, for the TV you love all in one place

The magic of Sky Glass at an exclusive rate

A generous pension package

Private healthcare

Discounted mobile and broadband

A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Livingston Watermark House

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.

You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym – or play a game of pool or table tennis.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.