Senior Relationship Manager

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

The Relationship Manager is responsible for protecting and growing one of Element’s most valuable assets: its existing client base. This role focuses on strengthening strategic client relationships, identifying opportunities to revenue and services through Element’s full suite of solutions, and ensuring that each client receives measurable value aligned with their business objectives.

In partnership with internal customer-facing and operational teams, the Relationship Manager continuously identifies cost-saving initiatives, service optimization opportunities, and areas for business growth, both locally and globally. Success in this role requires a strong understanding of Element’s operational processes, product and service offering, the sales cycle, and the ability to build trusted relationships with senior stakeholders. Previous experience in sales, account management, or client relationship management is required.

Responsabilities

Drive revenue growth and share of wallet expansion within assigned accounts. Identify client needs and uncover opportunities to Element's products and services portfolio. Develop value-based proposals and business cases that align with customer objectives. Lead the end-to-end commercial process, including opportunity qualification, pricing, risk underwriting coordination, contract negotiations, onboarding, implementation, and post-launch follow-up.

Own the overall client relationship and account health. Serve as the primary point of contact for key stakeholders, building trusted relationships across multiple levels of the customer organization. Coordinate cross-functional teams to ensure timely resolution of issues, fulfillment of client requirements, and delivery of an exceptional customer experience. Lead renewal discussions, contractual amendments, and business continuity planning.

Develop and execute strategic account plans. Create annual account growth strategies that align with customer priorities and Element's business objectives. Conduct regular business reviews, identify risks and opportunities, and collaborate with internal teams to drive long-term account development and retention.

Promote adoption of new products, services, and innovation initiatives. Introduce and position new solutions to existing customers to improve profitability, operational efficiency, and customer outcomes. Partner with Product, Operations, and Commercial teams to ensure successful rollout and adoption of new offerings.

Provide market intelligence and strategic insights. Monitor industry trends, competitive developments, regulatory changes, and emerging customer needs. Leverage analytical thinking and business acumen to identify best practices, generate innovative solutions, strengthen customer loyalty, and position Element as a strategic partner.

Education and Experience

Minimum of 5 years of relevant business experience.

Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related field required.

MBA or other advanced business degree preferred.

Minimum of 5 years of experience in Account Management, Relationship Management, Business Development, Sales, or a related commercial role.

Demonstrated success managing strategic client relationships and achieving revenue growth, retention, and customer satisfaction objectives.

Proven experience leading cross-functional initiatives and delivering successful business improvement or project management outcomes.

Experience within the fleet management, automotive, financial services, leasing, mobility, or other asset-based industries is preferred.

Advanced proficiency in English, both written and verbal.

Willingness to travel up to 25% based on customer portfolio requirements and business needs.

Strong communication, influencing, and relationship-building skills.

Proven negotiation skills with a demonstrated track record of achieving successful business outcomes.

Strong customer focus with a history of delivering high levels of customer satisfaction and retention.

What’s in it for You

At Element, we recognize our team's efforts with a competitive compensation package and benefits that go beyond legal requirements:

Competitive base salary

Annual bonus

Savings fund and savings account

Retirement plan with company contribution

Grocery and restaurant vouchers

Support for sports activities

Additionally, we offer non-monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, flexible schedules, a hybrid work model, and free parking.

We are a culture of innovation, empowerment, decision-making, and accountability.

Candidates must be willing to comply with a pre-employment background check.