IT & Digital Transformation Specialist Officer
About the role
35,000.00 ~ 47,500.00 FIM annually
Location
Red Cow Street Dublin Ireland
This job ends on 6 July 2026
About Us: At Dublin Simon Community, we’re dedicated to making home a reality. We empower individuals to access and sustain housing through services like prevention, addiction treatment, emergency response, and targeted interventions, in collaboration with our partners.
If you share our values and want to make a difference, we’d love to hear from you. We’re looking for client-focused, friendly, and adaptable individuals to join our team.
We prioritise best practices in HR, including staff training, communication, and involvement in decision-making, to create a supportive and effective work environment.
About the Job
The IT & Digital Transformation (IT&DT) Team plays a key role in enabling Dublin Simon Community to deliver its mission more efficiently through technology.
As part of a small and collaborative internal team, the IT & Digital Transformation Officer supports the organisation’s digital transformation agenda, assists with IT operations, and ensures that technology tools and systems empower staff across all departments. This role combines technical support, systems administration, and innovation. The successful candidate will contribute to implementing digital projects, improving system performance, and exploring new mobile device management technologies.
Location: Smithfield: Dublin 7
Hours: From 9 to 5:30 – Onsite
Contract: Permanent
Salary: 35,000 - 47,500
Reports to: IT & Digital Transformation Manager
Responsibilities
Be the first point of contact to internal staff for mobile phone issues, troubleshooting, replacements, etc.
Assist in building laptops, and troubleshooting soft and hardware issues
Liaise with external Telecom Provider on ordering and billing queries.
Maintain and enhance user databases with other third-party vendors.
Keep track and fully document IT asset registers for user equipment.
Contribute to the continuous improvement of IT processes, documentation, and digital practices.
Act as a point of contact between staff and IT, understanding issues and directing queries.
Propose and implement technological solutions that help staff and management.
Work on projects to digitally transform the organisation covering all aspects of IT.
Minimum qualifications and skills:
Bachelor’s degree in, Information Technology, System Administration, Telecommunications, or a related field.
Minimum of 2 year of experience in Mobile Device Management within a customer-facing environment.
Strong knowledge of Microsoft tools, applications and products.
Proven experience with Intune administration in M365 environment
Excellent communication and collaboration skills.
Desirable
Experience working in a phone shop or customer support.
Problem-solving mindset with creativity and adaptability.
Familiarity with Microsoft Entra and Remote Monitoring & Management.
Experience in Microsoft Intune.
Ability to work independently, prioritise tasks, and meet deadlines.
Driven to investigate issues and analyse root causes.
Financial or procurement knowledge.
An interest in technology and the latest commercial solutions.
Knowledge of application development is a plus.
Commitment to Dublin Simon Community’s mission and values.
Benefits to working with Dublin Simon Community:
25 days of annual leave
5% matched contribution to your pension
Paid Sick Leave Policy
Paid Maternity Leave Policy
Bike to Work Scheme
Commuter Travel Tax Savers Ticket
1st-week Comprehensive Training
Progression Opportunities
Please note, if you are unsure of any of the requirements, contact the Recruitment Team on careers@dubsimon.ie
Shortlisting will be in progress throughout the period that the vacancy is live, so you may be called for interview and/or the vacancy may be filled before the closing date.
Please note: If you are unsure of any of the requirements, please contact the Recruitment Team at (01) 6354860. Shortlisting will continue throughout the recruitment process.
Dublin Simon Community is an equal opportunities employer and encourage applications from all qualified individuals.
Compensation
This Other role pays $35k/yr. Within typical range for other roles in Ireland.
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