IT & Digital Transformation Specialist Officer

IT & Digital Transformation Officer

About Us

At Dublin Simon Community, we are passionate about making home a reality. Our aim is to empower people to access and retain a home by providing housing, prevention, addiction treatment, emergency response and other targeted interventions, through advocacy and partnership. If you share our values and want to make a difference also, come talk to us at Dublin Simon Community. We are looking for client focused, friendly and adaptable people to join our team.

About the Job

The IT & Digital Transformation (IT&DT) Team plays a key role in enabling Dublin Simon Community to deliver its mission more efficiently through technology. As part of a small and collaborative internal team, the IT & Digital Transformation Officer supports the organisation’s digital transformation agenda, assists with IT operations, and ensures that technology tools and systems empower staff across all departments.

This role combines technical support, systems administration, and innovation. The successful candidate will contribute to implementing digital projects, improving system performance, and exploring new mobile device management technologies.

Location: Smithfield – Dublin 7

Hours: From 9 to 5:30 – Onsite

Contract: Permanent

Salary: 35,000 - 47,500

Reports to: IT & Digital Transformation Manager

Responsibilities

Be the first point of contact to internal staff for mobile phone issues, troubleshooting, replacements, etc.

Assist in building laptops, and troubleshooting soft and hardware issues

Liaise with external Telecom Provider on ordering and billing queries.

Maintain and enhance user databases with other third-party vendors.

Keep track and fully document IT asset registers for user equipment.

Contribute to the continuous improvement of IT processes, documentation, and digital practices.

Act as a point of contact between staff and IT, understanding issues and directing queries.

Propose and implement technological solutions that help staff and management.

Work on projects to digitally transform the organisation covering all aspects of IT.

Requirements

Minimum qualifications and skills:

Bachelor’s degree in, Information Technology, System Administration, Telecommunications, or a related field.

Minimum of 2 year of experience in Mobile Device Management within a customer-facing environment.

Strong knowledge of Microsoft tools, applications and products.

Proven experience with Intune administration in M365 environment

Excellent communication and collaboration skills.

Desirable

Experience working in a phone shop or customer support.

Problem-solving mindset with creativity and adaptability.

Familiarity with Microsoft Entra and Remote Monitoring & Management.

Experience in Microsoft Intune.

Ability to work independently, prioritise tasks, and meet deadlines.

Driven to investigate issues and analyse root causes.

Financial or procurement knowledge.

An interest in technology and the latest commercial solutions.

Knowledge of application development is a plus.

Commitment to Dublin Simon Community’s mission and values.

Benefits to working with Dublin Simon Community:

25 days of annual leave

5% matched contribution to your pension

Paid Sick Leave Policy

Paid Maternity Leave Policy

Bike to Work Scheme

Commuter Travel Tax Savers Ticket

1st-week Comprehensive Training

Progression Opportunities

Please note, if you are unsure of any of the requirements, contact the Recruitment Team on careers@dubsimon.ie

Shortlisting will be in progress throughout the period that the vacancy is live, so you may be called for interview and/or the vacancy may be filled before the closing date.

Pay: €35,000.00-€47,500.00 per year

Application question(s):

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid Employment Permit. Do you require an Employment Permit to work in Ireland?

Work Location: In person