Associate Account Manager (Hotels)

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.

The Associate Account Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base. You will work with lodging partners within their assigned territory to help maximize the production potential in the marketplace. The Market Management team ensures that global travelers always find the most suitable property for their dream trip, and that hotel partners can reach Expedia Group’s full breadth of global traveler demand.

What you'll do:

Consistently leverage data specific to your market available in Expedient, Expedia's proprietary market insights and activity prioritization dashboard, whilst leveraging your local market knowledge

Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to hotel partners (revenue management advice, marketing opportunities on the Expedia marketplace)

Ensure that their partner hotels' product (content, rates and availability) is consistently optimized and competitive on the Expedia sites to maximize customer conversion

Secure additional inventory over high demand and compression periods to satisfy customers' pressing needs

Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands' merchandising and marketing efforts.

Continuously promote to and develop hotel partners' high engagement with Expedia's full suite of:

Unique market insights (partner reports, competitive data, key performance drivers)

Revenue management tools (dynamic promotions, packages, fenced deals, mobile)

Marketing and merchandising opportunities

Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities

Self-service tools (Expedia Partner Central), Connectivity solutions (Expedia Quick Connect) and key support functions (Property Assistance team)

Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by leadership

Other reasonable duties, as assigned

This role focuses on the core of the Market Management's team responsibility, which is to ensure that Expedia's brands' global customers always find the most suitable hotel for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia's unique breath of global traveler’s demand

Who you are:

Travel will be required for market visits - drivers license is needed

Strong willingness to learn and grow within Account Management

High impact personality: intellectual agility, entrepreneurship, empathy in relationship, team player

Hungry, ambitious, motivated, action-oriented, results-focused, and metrics-driven

Organization and time management skills, rigor, attention to details

Proven follow-up/persistence when facing challenging situations

Ability to multi-task effectively; must be able to change gears quickly without skipping a beat

Demonstrates ability to prioritize work and be laser-focused on achieving a variety of KPIs (targets, goals and/or strategic objectives) set by leadership team

Sincere relationship builder; earns the confidence of others

Bridges and sustains solid partnerships based on mutual support through a collaborative style

Appetite for innovative technology, fast-changing business environment, data-driven decision making

Demonstrates problem solving skills

Ability to select and present insightful dataset including performance, market, and competitor analysis and to implement meaningful action plans based on the data

Proficiency in English. Other language skills may be required depending on the location of the position

Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to

Ability to effectively communicate to various levels and through a variety of communication channels

Able to work independently as well as be a strong team player, always seeking to improve team and organizational performance

Help other team members acquire skills or achieve targets/goals

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation .

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/ .

Equal Opportunity