Operations Manager

PREMIER Suites

The PREMIER Suites serviced apartment brand is operating for more than two decades in key cities in Scotland, England, Ireland, Belgium and the Netherlands, Premier Suites offers guests spacious modern apartments that are a perfect alternative to hotels whether visiting for business or leisure.

Our team are the beating heart of our properties. We are so proud to have achieved Great Place to Work certification in 2025 and 2026 and to feature on the UK Best Workplaces in Retail, Hospitality & Leisure™ 2025. Our team work together to create an atmosphere of trust and respect where people enjoy coming to work and are inspired to give of their best. We are not perfect by any means, but we do our best to deliver, every day, on our ethos to "do the right thing".

The Properties

PREMIER Suites operate modern serviced apartments in Bristol, suitable for both corporate and leisure stays. PREMIER SUITES Bristol Cabot Circus and PREMIER SUITES Bristol Redcliffe provide a choice of 1 or 2 double bedrooms. Each apartment is fully equipped with lounge/dining area, double bedroom/s, bathroom and kitchen, offering flexible and comfortable accommodation, whether you are visiting Bristol for business or leisure.

The Role

We are seeking a professional, enthusiastic, and trustworthy individual to join our team as Operations Manager at PREMIER SUITES Bristol Cabot Circus and PREMIER SUITES Bristol Redcliffe. This full-time role is ideal for someone with a hands-on approach, strong leadership skills, and a passion for delivering exceptional guest experiences.

As a property focused on serviced accommodation without food and beverage or events operations, this role offers a unique opportunity to gain experience in Front Office, Rooms, and Accommodation Management.

You’ll play a key role in supporting the Cluster General Manager in the smooth and efficient running of the property, overseeing guest services, staff supervision and facility management. You’ll also have the chance to develop skills in Forecasting, Financial Reporting, Revenue Management and Team Leadership.

About The Role

What is involved in the role:

Assisting in the day to day management of the properties and to take responsibility for implementing and maintaining standards throughout the property.

Supporting the Cluster General Manager in running PREMIER SUITES as a profit-driven, customer focused, team-oriented business.

To be responsible for the day to day operation of Premier Suites in the absence of the Cluster General Manager.

Duties will cover guest services and the management of reception and reservations.

What we are looking for:

We are seeking a strong manager who has previous experience in front office or reception. A track record in maintaining high standards in terms of customer service is essential. The ideal candidate will be experienced in revenue management, ordering and rostering with general financial knowledge and keen to learn more.

Why work with us?

We are a small team that promote working together as a team. We believe in promoting from within. We encourage learning and development and offer a wide range of courses through our online learning platform Eureka. We are also very flexible if people want further education. We are not a Food & Beverage / Function property so late hours are not the norm. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required.

Required Criteria

Skills Needed

About The Company

Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.

Company Culture

PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.

Company Benefits

PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success.

Just some of the benefits of working with us:

Great Place to Work Accredited in UK 2025 & 2026 and in Ireland since 2023

Achieved Great Place to Work Best Workplace listing in Retail, Hospitality & Leisure in UK 2025

Achieved Great Place to Work Best Workplace listing for Women ireland and the UK in 2025

PREM Group UK & Ireland listed as one of the Fortune 100 Best Large Companies to Work For™ Europe for 2025

Excellent working environment

Learning & development opportunities

Career progression opportunities

Competitive salary

Staff uniform

Excellent hotel staff rates across Ireland, UK & Continental Europe for employees and friends and family rates

Employee assistance programme

Annual Employee recognition awards including long service recognition

Employee discounts, Competitive salary, Long service recognition, Employee Assistance Scheme, Culture of recognition, On the job learning, Progression opportunities, Staff celebration events

Salary

Not disclosed