Senior Business Analyst

Department: SRS Office of ED - Strategic Initiatives

Department/Agency: Department of Communities and Justice

Location:

Sydney, NSW, AU, 2000

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Req ID: 84663

Parramatta and Sydney CBD

Temporary 12 months - Full-Time (35 HPW)

Clerk Grade 9/10, base salary ($129,464 - $142,665), plus employer’s contribution to superannuation and annual leave loading

Your role

Identify, analyse, and improve business systems, processes, and workflows to align with the strategic and operational goals of the Courts, Tribunals and Service Delivery (CTSD) Division. Support complex reform initiatives, including workforce and technology transitions, through evidence-based analysis, strong stakeholder engagement, and close collaboration to enable future-ready technology and service delivery models.

What you’ll do

Plan and deliver business analysis for approved initiatives, ensuring alignment with organisational priorities.

Analyse business needs, processes, and information flows to define clear, user-focused requirements and solution improvements.

Apply structured frameworks to monitor, evaluate, and continuously improve business analysis practices.

Build and manage strong stakeholder relationships to gather insights, resolve issues, and inform decision-making and service improvements.

Contribute to solution design, customer insights, journey mapping, and options analysis in collaboration with project teams.

Support end-to-end delivery by contributing to project planning, change and transition activities, and communicating technical concepts in plain language.

What we’re looking for

Business analysis expertise – Ability to translate business needs into clear requirements, identify gaps, and shape practical solutions.

Stakeholder engagement – Builds trust, manages competing views, and influences decisions through strong communication and negotiation.

Strategic thinking – Connects day-to-day analysis to broader reform goals, identifying opportunities for improvement and future-ready outcomes.

Adaptability and delivery focus – Works effectively in complex, fast-changing environments, managing priorities and delivering outcomes under pressure.

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

A challenging and rewarding career

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities to build and maintain capabilities

Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 1 target question below with a brief outline on how you meet the requirements of the role:

Describe a business improvement or reform initiative where you led the analysis of current and future business processes. How did you engage stakeholders, facilitate discussions, document your findings (such as process maps or requirements), and use the information to support decision-making or solution design?

Applications close Sunday 12 July 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Riley Cochrane, Principal Project Manager via riley.cochrane@justice.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Paola Piña | Talent Acquisition Officer, via paola.pina@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/