Assistant Manager Guest Service

Company Description

"Why work for Accor?

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Job Description

We are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore, India. In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotel's front-of-house services.

Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests

Assist in optimizing hotel occupancy and room rates to maximize revenue

Handle guest complaints professionally and effectively, ensuring prompt resolution

Support the Guest Service Manager in operating a highly proficient and productive guest services department

Conduct and assist in training programs for the Guest Service team

Collaborate with other departments to ensure seamless guest experiences

Implement and maintain standard operating procedures for the guest service department

Monitor and improve systems and procedures to enhance operational efficiency

Assist in managing reservations and coordinating with housekeeping for room readiness

Contribute to sales efforts by promoting hotel services and special offers

Ensure compliance with health and safety regulations

Participate in departmental meetings and continuous improvement initiatives

Qualifications

Proven experience in guest services or hospitality industry, preferably in a supervisory role

Strong understanding of hotel operations, including front desk, reception, cashiering, and reservations

Excellent customer service skills with a focus on guest satisfaction

Demonstrated leadership abilities and experience in training and developing team members

Strong problem-solving skills and ability to handle guest complaints effectively

Proficiency in hotel management software and reservation systems

Excellent communication and interpersonal skills

Ability to multitask and work efficiently in a fast-paced environment

Detail-oriented with strong organizational skills

Sales-oriented mindset with the ability to upsell hotel services

Flexibility to work varying shifts, including weekends and holidays

Knowledge of health and safety regulations in the hospitality industry

Familiarity with the local area and attractions in Coimbatore is a plus

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.