Associate Network Engineer

POSITION SUMMARY

Responsible for monitoring and troubleshooting of Client network equipment and ensure connectivity to CDK Data Centers. Skills in Network (LAN/WAN/VOICE) technologies. Troubleshoots network systems to eliminate problems and make improvements, should familiar with networking concepts, practices, and procedures. Uses experience and judgment to perform a wide variety of tasks, as well as plan and accomplish goals.

PRIMARY RESPONSIBILITIES:

Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues

Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry

Troubleshoots network problems and implements corrective action

Maintain network performance by performing network monitoring and analysis, and performance troubleshooting network problems; escalating problems to vendors.

Practically applies knowledge of CDK case resolution process, policies, and escalation methodology

Provides other ad hoc support and duties as assigned

Works in an environment with competing priorities

Provide 24x7x365 rotational support of production systems and services

Document and improve the CDK Hosting IT knowledge management system

QUALIFICATIONS:

1-3 years of experience in a technical role preferably next gen WAN technology like SDWAN

Hands on experience in networking, routing and switching - Preferably on Cisco

Professional communication skills (written and verbal) - Mandatory

College degree in a technical field or equivalent work/industry related experience

Scripting knowledge - Python

Ability to work in a high-volume, complex, diverse environment to match a fast paced organization

Strong focus on supporting the business customers

Good understanding of networking/network concepts

Practical experience in a NOC/Managed Services environment

Industry certification like CCNA preferred

Monitoring tools - Solarwinds, ThoudandEyes, Zenoss

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections among our people. We foster an open and inclusive environment where diverse perspectives are valued, enabling everyone to bring their authentic selves to work and make a meaningful impact.

Non-Discrimination and Reasonable Accommodation

Employees must be able to perform the essential functions of their role satisfactorily. CDK is committed to providing reasonable accommodations to qualified individuals with disabilities or other protected needs in accordance with applicable laws, unless doing so would impose an undue hardship on the organization. CDK retains the right to change or assign other duties to this position as needed.