Customer Value Architect (Remote, FRA)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed - we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realisation while minimising churn and contraction. Bridges the gap between the sale and delivered outcomes, ensuring customers maximise their security investment while growing their relationship with CrowdStrike. Delivers tailored, high-impact value proposals to prospective and existing accounts, and post-investment Executive Business Reviews that address our clients' unique cybersecurity needs. Onboards new customers and works closely with our sales team and technical experts, supporting overall Customer success.

This role requires you to be in located in France and will require up to 40% travel.

What You'll Do:

Onboarding & Adoption

Leads onboarding execution and definition of customer success plan

Partners with direct sales staff in the expansion of sales within existing and/or new accounts via the new adoption or expanded use of Falcon Flex, while building relationships with key decision makers.

Post-sale primary customer point of contact for onboarding, activation, Flex usage/consumption, and business value realisation.

Navigates an increasingly complex and sizable, enterprise sales environment to understand customer needs and promote/develop competitive business propositions for the company's product portfolio.

Achieves renewals via demonstrated realised value and Flex consumption progress.

Value Analyses & Business Reviews

Conduct business value analyses to demonstrate ROI and financial impact.

Develop and deliver Executive Quarterly Business Reviews (EQBRs) featuring value realised analyses, accelerating module adoption, and driving Falcon Flex growth.

Shares adoption insights and value realisation proof-points with allied sales teams to enable cross-sell/upsell.

Proactively identify and remediate risks to customer success and value realisation

Support renewal cycles to minimise customer attrition

Flex Sales & Growth

Accountable for additional Falcon Flex consumption within a defined sales territory

Drive strategic Flex adoption and planning across enterprise accounts

Partner with customers to develop and execute adoption roadmaps aligned with their security objectives

Monitor and analyse Flex usage patterns to identify risks and opportunities

Gain and maintain expert-level knowledge of the company’s products and services, with advanced knowledge in the presentation of the Falcon Flex model.

Routinely sell-to and interact with executive-level customer decision makers, to include CXO levels.

Typically assigned to large Enterprise account segmentation or equivalent at this level.

Ability to travel as needed to customer and/or internal meetings/events.

What You'll Need:

Fluency in English and French

Holds advanced, wide-ranging experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways.

Deep industry knowledge and understanding of a customer’s decision-making process, goals, strategies, and business objectives.

Expert-level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement.

Complete, “big-picture” understanding of the business and technical contexts of key accounts.

Driven, self-starter who exudes leadership on account set and compels others to get on board.

Fully adept at consultative effectiveness and establishing trust with internal and external customers.

Fully functional knowledge of sales methodologies, techniques, and the sales lifecycle of security software solutions, software business value concepts, and the company's products

BA/BS or equivalent educational background is preferred.

Minimum 8+ years of relevant professional experience.

Strong financial acumen with ability to calculate and communicate ROI metrics

Experience with flexible licensing models

Proven track record of managing complex customer relationships

#LI-GT1

#LI-Remote

Benefits of Working at CrowdStrike:

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Competitive vacation and holidays for recharge

Paid parental and adoption leaves

Professional development opportunities for all employees regardless of level or role

Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

Vibrant office culture with world class amenities

Great Place to Work Certified™ across the globe

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.