Driver Operations Coordinator

About The Role

Driver Operations Coordinator

Salary - £28762 Per annum

Weekly rotating shifts Mon - Fri

06:00-14:30

08:00-16:30

09:30-18:00

With a head office based centrally in Birmingham, BCA logistics is a provider of vehicle inspection, collection & delivery services within the automotive supply chain on a nationwide basis. Typically operating at end of vehicle contract BCA Logistics inspects & collects in excess of 600, 000 vehicles per annum making it the largest provider of these services within the sector with further growth planned.

This is an exciting opportunity to join BCA Logistics, a fast-paced company that really values your skills and hard work.

Main purpose of job:

BCA Logistics (BCAL) is looking to fill a position for a Driver Coordinator with the primary focus of the role not only to manage the day-to-day activities but to also assist our driver resource out on the road, to ensure that key operational targets and service levels are achieved and maintained.

As a Driver coordinator, you will be driven, hardworking with a passion to succeed and for helping others. The successful candidate for this role will have a strong understanding of the company’s operating procedures and be well trained in our customer SLA’s, Processes and deliverables which will be critical for offering quick and accurate assistance to drivers.

The role would be office based located at our head office in Birmingham B37

Main Responsibilities:

You will be responsible for the day-to-day operations of our team of drivers

Working closely with the drivers to ensure as a team we deliver a 5-star service that exceeds customer expectations

Building a successful working relationship with the drivers enabling ongoing coaching and development

To be aware of individual drivers’ skills, abilities as well as customer requirements when allocating drivers

Liaise with recruitment to ensure driver coverage is at optimum levels and to discuss recruitment requirements as well as leavers

Taking inbound and making outbound calls to the drivers

Troubleshooting any issues that have may have occurred

Liaise with the Planning Team to ensure each journey goes smoothly

Provide accurate and proactive updates to the Customer Service Team

Provide out of hour’s emergency cover on a rota basis

Respond to emails from team members, other departments, and key stakeholders

Essential Criteria

Confident to communicate with all team members

You will be highly organised and have the ability to multitask

Problem solving skills

Able to quickly establish good working relationships

Must have good interpersonal skills and be reliable

An ability to work alone and as part of a wider team

IT literate with strong understanding of Microsoft Excel and in house derived systems

Working for BCAL you will receive,

Benefits include a minimum of 25 days holiday + Bank Holidays

Company pension scheme

Internal promotion as much as possible

Reward scheme that offers online and High Street discounts