Senior Software Engineer, Global Converse, ITC

Position Type

Full Time

Career area

Software Engineering

Location

4/F, WeWork, Embassy GolfLinks, Karnataka, Karnātaka 560093, India

Job ID

R-86795

Become part of the Converse Team

Converse is a place where passionate individuals come together to create the future of sport. We are unapologetic about who we are and what we’re after — bringing innovation and inspiration to every athlete* in the world. We look for athletes who can push boundaries, elevate our potential and continue leading us to greatness. The next tastemakers, playmakers, risk takers and glue players. Are you game?

WHO YOU’LL WORK WITH

This role reports to the Manager, Software Engineering within Technology Services team of Global Converse Technology team at the India Technology Center in Bangalore. This role requires the candidate to be in-office 4 days a week, one day remote on Fridays.

The India Technology team supports global sales channels and enables Converse to serve consumers across retail and digital commerce worldwide. In this role, you will lead reliability and operational excellence across key consumer touchpoints — from dot com to product delivery—helping the business scale with speed, stability, and a seamless customer experience. You will partner closely with cross-functional global technology teams to drive delivery, support, and continuous improvement. You will be accountable for enabling reliable technology delivery across Converse’s retail and digital commerce channels, ensuring strong operational support, continuous improvement, and a seamless consumer experience. Partnering with global Converse technology teams will be key to successful growth in all aspects of technology delivery and operations.

Product Managers, Designers, and Program/Portfolio partners

Platform and Site Reliability Engineering (SRE) teams

Engineers, Security, and Architecture partners

External technology partners and vendors

WHO WE ARE LOOKING FOR

We are seeking a highly experienced Senior Software Engineer who brings deep expertise in e-commerce systems, Salesforce Commerce tools, AI-driven commerce experiences, and high-demand launch and bot mitigation capabilities to help us deliver the best possible experience to consumers worldwide. We are open to candidates in Bangalore India. This

Required Skills:

Bachelor’s degree in computer science, Engineering, or a related technical field (or equivalent practical experience)

6+ years of professional experience in ecommerce engineering and SRE practices

Deep hands-on experience with Salesforce Commerce Cloud (SFCC) is preferred but equivalent ecommerce tools are mandatory

Experience leading a global team, mentoring team members and providing proven business value

Experience with observability tools such as Splunk, Grafana, or New Relic, including the implementation and configuration of alerts and dashboards for technical teams and business stakeholders

Experience with site performance optimization and knowledge of Google Lighthouse and Core Web Vitals.

Knowledge of ServiceNow for Incident/Problem/Change Management

Familiarity with ITIL best practices

Strong analytical and problem-solving skills, with the ability to assess complex technical issues and develop effective solutions.

Experience with code reviews, release preparation, and post-release checks.

Familiarity with leveraging AI and large language models (LLMs) in an ecommerce environment, such as recommendation engines, intelligent search, personalization, demand forecasting, or conversational AI

Proven experience building and operating high-traffic launch capabilities, including bot mitigation, queue management, traffic shaping, CDN optimization, edge computing, and real-time scaling strategies.

Strong communication skills with the ability to articulate complex technical concepts to both technical and non-technical stakeholders

Ability to collaborate effectively in a fast-paced, results-oriented, globally distributed environment across teams and time zones.

Proven success in highly collaborative, multidisciplinary teams, with a growth mindset that is curious, adaptable, and energized by evolving technology.

Comfort contributing to software development, APIs, and platform enhancements beyond traditional ops scope.

WHAT YOU’LL WORK ON

Responsibilities:

Lead the L1/L2/L3 support team to ensure smooth operations and effective triage of incidents and problems.

Align with key business drivers and build support plans in partnership with extended technology teams across dot com and supply chain functions.

Serve as the primary point of contact for dot-com operations and as a secondary point of contact for retail operations.

AI Agent Development/orchestration: Design, build, and implement AI agents and copilots using frameworks such as RAG

Drive the technical vision and roadmap for ecommerce platform capabilities, ensuring scalability, reliability, and performance during high-traffic events and product launches

Lead the development and continuous improvement of bot mitigation strategies and technologies to protect high-demand product launches and ensure fair access for consumers.

Drive continuous improvement in processes, testing strategies, and operational excellence, while contributing to architecture evolution and security.

Develop and maintain operational documentations in confluence

Participate in the on-call rotation to support 24/7 operations within your domain.

Support product readiness for system implementations, enhancements, and related initiatives.

Converse is more than a company; it’s a worldwide advocate for self-expression. This belief motivates our employees, permeates our working environment and inspires our products. No two of us look or think exactly alike. We are each one-of-a-kind. Individually and as a culture, we have the freedom to create and grow professionally. Generous benefits packages only sweeten the experience. From Boston to Shanghai, from Brand Design to Finance, Converse is a brand that celebrates the unique and creative people of the world. Together, we’re different.

What You Can Expect

OUR HIRING GAME PLAN

01 Apply

Our teams are made up of diverse skillsets, knowledge bases, inputs, ideas and backgrounds. We want you to find your fit – review job descriptions, departments and teams to discover the role for you.

02 Meet a Recruiter or Take an Assessment

If selected for a corporate role, a recruiter will reach out to start your interview process and be your main contact throughout the process. For retail roles, you’ll complete an interactive assessment that includes a chat and quizzes and takes about 10-20 minutes to complete. No matter the role, we want to learn about you – the whole you – so don’t shy away from how you approach world-class service and what makes you unique.

03 Interview

Go into this stage confident by doing your research, understanding what we are looking for and being prepared for questions that are set up to learn more about you, and your background.